Assistant Director of Student Center Operations

Northeastern University•Boston, MA

2d•$60,315 - $85,193

About The Position

The Assistant Director of Student Center Operations reports to the Associate Director of Student Center Operations in Event Management and falls under the Senior Associate Director of Operations. The role manages the operations of campus student spaces within the Event Management umbrella, with primary responsibility for the Cullinane Hall student space and satellite student study spaces. Responsibilities include daily operations, maintenance, safety and security, scheduling and reservations, staffing, training, and logistics. The Assistant Director helps ensure student study spaces are operated professionally and remain responsive to changing student and community needs in accordance with the university’s mission. The role also supports Curry Student Center operations, including Campus Crossroads, the Game Room, and Operations Desk, and may assist with other major campus events or programming. The Assistant Director works with the Associate Director and Event Management staff to serve university academic and administrative staff, students, and community populations using these facilities. Regular coverage days are Monday through Friday. Significant flexibility is required, and work outside regular operating hours—including early mornings, late evenings, nights, and weekends—may be required depending on departmental events and operational needs.

Requirements

Bachelor’s degree.
At least two years of experience in higher education, hospitality, customer service, operations and facilities management, or a related field.
Demonstrated understanding of the philosophy, role, and purpose of a student center or union, as well as student activities.
Strong interpersonal, communication, supervisory, and customer service skills.

Nice To Haves

Master’s degree.

Responsibilities

Manage daily operations of department-run student spaces to ensure safe, secure, and professional facilities consistent with university and Event Management policies and procedures.
Develop and maintain Skedda, the application used to reserve and assign spaces to students and staff.
Identify and respond to urgent building issues, taking appropriate corrective action with relevant internal or external parties during and after operating hours.
Oversee physical spaces, submit cleaning and repair work orders, and order supplies and services for ongoing operations.
Assist with management of capital assets to ensure building resources respond to user and student needs.
Oversee the department’s employee recognition program.
Oversee the direction, branding, and content of department social media accounts.
Coordinate and review scheduled venue use with customers, facilities, scheduling, public safety, and Event Management staff to communicate space usage, event details, room setups, and operating hours and provide quality customer service.
Train, coach, and develop part-time student and non-student employees working in student study spaces.
Supervise one Northeastern co-op student.
Develop employee job descriptions, performance expectations, and evaluation tools.
Provide timely performance feedback to student employees.
Work with the Associate Director to develop and deliver semesterly training in professional skill development, safety and security, policies, and operations.
Oversee operations and maintain schedules for students working in student study spaces while remaining within budget; support Campus Crossroads, the Game Room, and Operations Desk as needed.
Approve payroll for direct staff and assist in other department areas as needed.
Assess and benchmark programs and services as required.
Maintain active records of student, faculty, and staff usage and submit weekly activity reports.
Assess and disseminate building-use data and analysis.
Conduct other benchmarking studies as required.