Assistant Director of Student Center Operations

Northeastern University•Boston, MA

14h

About The Position

The Assistant Director manages operations of student spaces on campus under Event Management, with primary responsibility for the Cullinane Hall student space and satellite student study spaces. The role oversees daily operations, maintenance, safety and security, scheduling and reservations, staffing, training, and logistics, helping ensure these spaces operate professionally and respond to changing student and community needs in accordance with the university's mission. The position also supports Curry Student Center operations, including Campus Crossroads, the Game Room, and the Operations Desk, and may assist with other major campus events or programming. The Assistant Director works with the Associate Director and Event Management staff to support university academic and administrative staff, students, and community populations using these facilities. Regular coverage is Monday through Friday, with significant flexibility required and possible work outside regular hours, including early mornings, late evenings, nights, and weekends, depending on events and operational needs.

Requirements

Bachelor's degree.
At least two years of experience in higher education, hospitality, customer service, operations and facilities management, or a related field.
Demonstrated understanding of the philosophy, role, and purpose of a student center or union, as well as student activities.
Strong interpersonal, communication, supervisory, and customer service skills.

Nice To Haves

Master's degree.

Responsibilities

Manage daily operations of department-run student spaces, ensuring safe, secure, and professional facilities in accordance with university and Event Management policies and procedures.
Develop and maintain Skedda, the application used to reserve and assign spaces to students and staff.
Respond to urgent building issues and take appropriate corrective action with relevant internal or external parties during and after operating hours.
Oversee physical spaces, submit work orders for cleaning and repairs, and order supplies and services.
Assist with management of capital assets to ensure building resources meet user and student needs.
Oversee the department's employee recognition program.
Oversee the direction, branding, and content of the department's social media accounts.
Coordinate and review scheduled venue use with customers, facilities, scheduling, public safety, and Event Management staff to communicate space usage, event details, room setups, and operating hours and provide quality customer service.
Train, coach, and develop part-time student and non-student employees working in student study spaces.
Supervise one Northeastern co-op student.
Develop employee job descriptions, performance expectations, and evaluation tools, and provide timely performance feedback to student employees.
Work with the Associate Director to develop and deliver semesterly training in professional skill development, safety and security, policies, and operations.
Oversee operations and schedules for student employees while remaining within budget, and support Campus Crossroads, the Game Room, and Operations Desk as needed.
Approve payroll for all direct staff and assist in other areas of the department as needed.
Assess and benchmark programs and services as required.
Maintain active records of student, faculty, and staff usage and submit weekly activity reports.
Assess and disseminate building-use data and analysis, and conduct other benchmarking studies as required.