Director Of Operations Jobs

About The Position

Requirements

• Bachelor’s degree in business, communications, marketing, information systems, project management, public administration, economic or community development, or a related field.
• At least three years of progressively responsible experience in operations, project management, business systems administration, marketing operations, program implementation, economic development, or a related area.
• Related education and/or experience may be considered as an equivalent combination.
• Qualifications must be met by the time of employment.
• Ability to lead complex, cross-functional projects involving multiple programs, teams, stakeholders, vendors, and partners.
• Experience administering and improving cloud-based business systems, including CRM, workflow automation, website, collaboration, communications, and productivity platforms.
• Experience building and administering Airtable solutions, including relational data structures, linked records, forms, interfaces, formulas, automations, permissions, dashboards, and reporting tools.
• Ability to gather organizational requirements and translate them into scalable workflows, system configurations, implementation plans, and technical solutions.
• Experience administering and troubleshooting integrations and automated workflows across multiple platforms.
• Strong organizational and project management skills, including the ability to manage multiple department-wide initiatives, systems, priorities, and deadlines simultaneously.
• Ability to identify operational challenges, evaluate processes, and develop solutions that improve efficiency, consistency, and organizational effectiveness.
• Experience developing process documentation, standard operating procedures, training resources, and system documentation.
• Ability to train and support users with varying levels of technical expertise.
• Experience supervising, mentoring, and developing employees and providing strategic oversight for functional areas.
• Ability to communicate complex technical and operational concepts clearly to nontechnical audiences.
• Strong interpersonal and stakeholder-management skills and ability to work effectively with leadership, staff, university partners, vendors, consultants, and external organizations.

Nice To Haves

• Experience with Airtable, HubSpot, Wix, Zapier, Typeform, Microsoft 365, Canva, ChatGPT/OpenAI, Adobe Acrobat Sign, Slack, or comparable platforms.
• Experience with workflow automation, system integration, CRM administration, data reporting, and process improvement.
• Experience leading marketing and communications operations, including digital platforms, content workflows, brand implementation, campaign management, or creative production.
• Experience working in higher education, economic development, workforce development, community development, outdoor recreation, or grant-funded programs.
• Experience supporting operational systems and workflows for budget and grant-funded initiatives.
• Professional certification in project management, Scrum, Airtable, HubSpot, data analytics, automation, or a related field.
• Experience supporting distributed teams and multiple programs with different operational requirements.

Responsibilities

• Lead planning and execution of complex department-wide projects, programs, events, campaigns, system implementations, and strategic initiatives.
• Translate leadership priorities into project plans, workflows, timelines, responsibilities, deliverables, and measures of success; establish objectives, dependencies, communication practices, and accountability systems.
• Coordinate projects involving leadership, program teams, marketing and communications staff, university partners, consultants, vendors, and external stakeholders; monitor progress, identify risks and barriers, facilitate decisions, and resolve operational issues.
• Connect work across programs and teams, improve departmental procedures and workflows, and recommend process improvements that increase efficiency, consistency, scalability, and organizational effectiveness.
• Serve as primary technical, functional, and administrative owner for departmental cloud platforms, including Airtable, Typeform, Zapier, Wix, HubSpot, ChatGPT/OpenAI, Canva, Microsoft 365 shared inboxes, Slack, Adobe Acrobat Sign, and other assigned systems.
• Design, configure, administer, maintain, and improve departmental systems and applications, including Airtable bases, data structures, interfaces, forms, formulas, automations, permissions, dashboards, and reporting tools.
• Administer platform accounts, users, roles, permissions, licenses, templates, shared assets, and configuration settings; maintain and troubleshoot automated workflows and data exchanges.
• Gather staff and leadership requirements and translate operational needs into scalable system configurations and technical solutions, including KPI and grant-reporting metrics.
• Lead system implementations and major enhancements from discovery and design through testing, deployment, training, and ongoing support.
• Maintain data quality, system documentation, process maps, administrator guides, and continuity procedures; monitor system performance, automation failures, access issues, product changes, and integration dependencies.
• Evaluate platforms and recommend configuration changes, integrations, enhancements, or new solutions; coordinate with vendors, consultants, WVU technology personnel, and other stakeholders on licensing, security, procurement, access, and technical issues.
• Provide strategic and operational oversight for marketing and communications staff, workflows, systems, timelines, and project delivery; establish priorities, provide feedback and coaching, and support workload and professional development.
• Collaborate with leadership and marketing staff to maintain Smith OEDC’s brand, voice, positioning, and storytelling; develop systems for content planning, project intake, campaign management, approvals, digital assets, and performance reporting.
• Coordinate marketing and communications work with program staff, university partners, agencies, photographers, designers, and external vendors; support administration of HubSpot, Wix, Canva, social media platforms, and related tools; use performance data to inform planning and improvements.
• Develop and deliver system onboarding, demonstrations, training, documentation, and individualized technical support; help staff adopt systems and workflows and understand data-quality and process-compliance responsibilities.
• Create and maintain standard operating procedures, user guides, process documentation, and continuity materials; document business-critical systems and workflows so they are transferable.
• Support employee onboarding and ensure staff have appropriate system access, information, training, and resources; identify opportunities to improve workflows, system adoption, and internal capacity.
• Develop and maintain systems for budget processes and grant-funded initiatives, including project tracking, documentation, reporting, data collection, and workflow management.
• Work with grants, finance, program, and leadership personnel to translate administrative and reporting needs into effective systems and processes; support teams in maintaining organized and reliable information about budgetary and grant-funded activities.
• Assist with operational coordination and documentation for budgetary and grant-funded initiatives as assigned.
• Develop and maintain productive relationships with university departments, vendors, consultants, community partners, and external stakeholders; represent Smith OEDC in meetings, partner discussions, events, and other forums as assigned.
• Communicate complex operational and technical information to audiences with varying levels of expertise and support change management for new systems, processes, programs, and departmental initiatives.

Benefits

• 37.5-hour work week
• 13 paid holidays
• 24 annual leave (vacation) days per year
• 18 sick days per year
• Health insurance and other benefits
• 401(a) retirement savings with a 6% employee contribution match
• Eligibility to continue health insurance and other retiree perks
• Wellness programs