Director of Operations

ServiceNet•Springfield, MA

6d•$60,000 - $72,000

About The Position

ServiceNet is seeking a dedicated, mission-driven Director of Operations for its Shared Living department. The role directs day-to-day operations of shared living programs within the Developmental and Brain Injury Services division. The Director supervises assigned program staff and manages outcomes related to placements, program-site development, quality, fiscal performance, and regulatory compliance.

Requirements

At least 5 years of demonstrated full-time experience working with or on behalf of individuals with developmental delays and/or brain injuries.
At least 1 year of proven management experience in the same field.
Working knowledge of the Massachusetts regulatory and licensing framework governing developmental services.
Strong communication, organizational, and computer skills.
Reliable transportation, a valid driver’s license, and an acceptable driving record.

Nice To Haves

Bachelor’s degree in a related field; equivalent experience may substitute, with at least 3 additional years of full-time experience in a relevant role.

Responsibilities

Provide day-to-day supervision of program operations, performance, and accountability for each direct report.
Work with program management and staff on regulatory compliance and continuous improvement.
Oversee fiscal performance and ensure programs operate within budget.
Oversee health, safety, and incident reporting in accordance with CPPD and DDS regulatory requirements.
Lead staff recruitment, hiring, and retention in collaboration with Human Resources.
Ensure new staff complete required onboarding and orientation in accordance with CARF accreditation standards.
Manage staff performance through goal setting, annual evaluations, performance improvement, and disciplinary actions when necessary.
Perform other duties as assigned by the Senior Director or designee.