Director of Operations

Prevounce Health•Indianapolis, IN

About The Position

The Director of Operations strengthens day-to-day operations and leads projects and initiatives that improve how the organization works. The role builds scalable processes, improves workflows, develops standard operating procedures (SOPs), coordinates cross-functional projects, and ensures teams have clear and effective systems. The Director works closely with leadership and department managers to identify operational needs, solve process challenges, and turn ideas into organized, repeatable processes. The position requires a proactive, highly organized approach, comfort managing multiple priorities, and the ability to take operational problems from identification through implementation. The Director oversees and improves operational processes across departments, including finance, human resources, and logistics; supports leadership priorities; develops and maintains SOPs and related documentation; and leads operational projects from planning through implementation and review. The role also coordinates cross-functional collaboration and change management, monitors operational performance and KPIs, and identifies opportunities to simplify, standardize, or automate workflows. AI and automation tools are used to improve efficiency, documentation, reporting, analysis, and operational visibility. The position requires compliance with applicable local, state, and federal laws and regulations, as well as Prevounce Health policies and procedures. The employee must protect confidential and sensitive information, respect the rights of clients and patients, and perform duties consistently with Prevounce Health’s mission and values. Prevounce Health is an Equal Opportunity Employer.

Requirements

Bachelor’s degree in Business Administration, Operations, Project Management, Healthcare Administration, or a related field preferred.
Five or more years of experience in operations, project management, process improvement, or a related function preferred.
Experience developing SOPs, workflows, policies, or operational documentation.
Demonstrated ability to manage multiple projects and priorities simultaneously.
Strong organizational, analytical, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to work effectively across departments and with employees at multiple organizational levels.
Strong attention to detail and ability to understand broader organizational goals.
Comfort working in a growing or evolving environment where processes may need to be created from the ground up.
Proficiency with project management, documentation, spreadsheet, and collaboration tools.
Ability to oversee day-to-day operations and translate business priorities into actionable plans.
Ability to lead cross-functional projects, including setting timelines, assigning ownership, managing dependencies, and tracking results.
Ability to evaluate workflows, identify inefficiencies and bottlenecks, and develop practical improvements to productivity, quality, and scalability.
Ability to establish and monitor KPIs, analyze operational metrics, recognize trends, and use data to guide priorities and decisions.
Understanding of how operational decisions affect revenue, expenses, productivity, staffing, customer experience, and organizational performance.
Ability to introduce processes, systems, technologies, and organizational changes while gaining stakeholder adoption and minimizing disruption.
Ability to work across functions including Operations, Clinical, Finance, HR, Technology, and Sales.
Ability to evaluate complex operational challenges, determine root causes, assess solutions, and make recommendations to leadership.
Ability to learn and use software, business systems, reporting platforms, AI-enabled tools, and other technologies.
Ability to communicate effectively with employees, managers, senior leadership, and external stakeholders.
Proactive, solutions-oriented approach and ability to independently identify needs, take ownership, and drive initiatives through completion.
Ability to build scalable processes and operational structures that support organizational growth.
Ability to comply with applicable laws, regulations, and company policies and protect confidential and sensitive information.

Nice To Haves

Experience using AI and automation tools to improve workflows and operational efficiency.

Responsibilities

Oversee and improve day-to-day operational processes across departments, including finance, human resources, and logistics.
Partner with leadership and department managers to identify operational gaps, inefficiencies, and opportunities for improvement.
Develop processes that support consistency, accountability, efficiency, and organizational growth, and establish clear workflows, responsibilities, and expectations across teams.
Evaluate existing processes, recommend practical improvements, and support implementation of operational priorities and company-wide initiatives.
Help ensure departments have the tools, resources, and processes needed to operate effectively; monitor operational performance and identify areas requiring support or improvement.
Create, document, implement, maintain, and regularly review SOPs and other operational processes.
Work with employees and department leaders to understand workflows, document best practices, and develop processes when needs or gaps are identified.
Create workflow documentation, process maps, checklists, templates, and other operational resources; establish documentation standards and maintain an organized system for policies, procedures, workflows, and operational documentation.
Lead operational projects from planning through implementation and completion, including developing plans, timelines, milestones, responsibilities, and deliverables.
Coordinate projects across departments and stakeholders; facilitate meetings; communicate progress, priorities, risks, and next steps; track deadlines and follow up on responsibilities.
Identify project risks and roadblocks, work with stakeholders on solutions, maintain project documentation and status reporting, and conduct post-implementation reviews.
Support implementation of new systems, technologies, vendors, programs, and operational initiatives.
Serve as a liaison between leadership and departments, establish clear handoffs and communication processes, facilitate cross-team discussions, and translate leadership objectives into actionable plans and workflows.
Support change management by communicating new processes and helping teams adopt them.
Identify opportunities to automate, simplify, or standardize repetitive processes and partner with department leaders on potential AI, automation, or technology solutions.
Use and evaluate AI-enabled tools and automation to improve workflows, productivity, accuracy, communication, documentation, reporting, analysis, project management, and operational visibility.
Use data, employee feedback, and operational observations to identify improvement opportunities; establish and monitor operational metrics and KPIs.
Evaluate whether processes, technologies, and automation initiatives are achieving intended results, recommend adjustments, and promote continuous improvement, innovation, and accountability.
Establish measurable expectations, monitor departmental and individual performance, identify gaps, and develop improvement strategies.
Lead, coach, and develop employees and people managers while supporting accountable, high-performing teams.
Ensure compliance with applicable laws, regulations, and company policies; protect confidential and sensitive information and respect client and patient rights.