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Loss Prevention Store Detective

TJX•Honolulu, HI
•Onsite

About The Position

The Loss Prevention Store Detective completes daily tasks for store loss prevention and safety programs while maintaining positive relationships with Store Management. The role identifies and resolves internal and external theft, observes and deters dishonesty, and conducts apprehensions in accordance with established policies and guidelines. It also supports store shrink-reduction and safety goals, communicates with Associates about damage and shrink initiatives, and provides courteous, knowledgeable customer service. The position participates in investigations and surveillance as assigned, completes accurate and timely paperwork, maintains appropriate evidence, and demonstrates an understanding of law enforcement procedures. The Store Detective may professionally participate in legal activities as needed, such as police calls. The role adheres to labor laws and company policies and procedures while promoting honesty, integrity, confidentiality, and a safe store environment.

Requirements

  • Excellent communication skills and sound judgment.
  • Basic computer skills.
  • Basic time-management skills.
  • Investigative and analytical skills.
  • Ability to respond appropriately to changes in direction or unexpected situations.
  • Ability to work effectively with peers and supervisors to accomplish tasks.
  • Ability to work a flexible schedule to support business needs.
  • 0–2 years of retail or security experience.

Responsibilities

  • Complete daily tasks required for Store Loss Prevention and safety programs.
  • Maintain positive relationships with Store Management.
  • Conduct apprehensions within established policies and guidelines.
  • Communicate with store Associates about damage and shrink initiatives.
  • Identify and resolve internal and external theft.
  • Adhere to established shoplifter guidelines and policies.
  • Provide timely, courteous, and knowledgeable service to customers.
  • Promote honesty and integrity and maintain confidentiality.
  • Observe, apprehend, and/or deter acts of dishonesty from outside sources.
  • Participate in investigations and surveillance as assigned.
  • Ensure apprehensions are consistent with store theft activity.
  • Complete and distribute paperwork accurately and on time.
  • Maintain appropriate evidence, understand law enforcement procedures, and participate professionally in legal activities as needed, such as police calls.
  • Coordinate and complete shrink-related activities in partnership with Store Management.
  • Adhere to labor laws, policies, and procedures.
  • Support and participate in store shrink-reduction goals and programs.
  • Encourage Associates to use shrink-reduction resources.
  • Promote safety awareness and support maintenance of a safe environment.

Benefits

  • Associate discount
  • Employee assistance program (EAP)
  • Smoking cessation assistance
  • Bereavement benefit
  • 401(k) associate contributions
  • Child care discounts
  • Cell phone discounts
  • Pet insurance
  • Legal insurance
  • Credit union
  • Referral bonuses
  • 401(k) match for eligible associates
  • Medical insurance for eligible associates
  • Dental insurance for eligible associates
  • Vision insurance for eligible associates
  • Health savings account (HSA) for eligible associates
  • Health care flexible spending account (FSA) for eligible associates
  • Life insurance for eligible associates
  • Short- and long-term disability for eligible associates
  • Paid parental leave for eligible associates
  • Paid holidays, vacation, and sick time for eligible associates
  • Auto and home insurance discounts
  • Scholarship program
  • Adoption assistance

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