Designer Jobs

About The Position

Requirements

• Minimum 2 years of management experience.
• High school graduate or equivalent.
• Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to work with tempo and hold the team accountable to time-bound expectations.
• Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
• Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
• Ability to spend up to 100% of working time standing or walking around the store.
• Ability to lift up to 50 pounds on an occasional to frequent basis.
• Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

• Some college preferred.

Responsibilities

• Model customer experience behaviors and coach associates to achieve store goals and key performance indicators.
• Respond promptly to customer and associate requests or feedback.
• Maintain store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
• Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
• Review, understand, and communicate progress toward metric-based goals.
• Use inventory reports to improve productivity, sales, and merchandise presentations.
• Execute processes involving audits, donations, transfers, mismates, damages, and other inventory matters.
• Work with the Store Manager to ensure company policies and procedures are followed.
• Set expectations, participate, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
• Set expectations, participate, and follow up on in-store omni activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Collect and submit supply needs for store operations.
• Help ensure a safe environment for customers and associates.
• Report equipment issues to the Store Manager and help ensure equipment is in good operating condition and checked regularly.
• Help associates resolve customer concerns and identify when issues should be escalated to the Store Manager.
• Support the Store Manager with associate timekeeping, scheduling, forecasting, and payroll management to meet labor deliverables.
• Support the Store Manager in resolving associate relations matters and communicate associate performance feedback and relations issues.
• Recognize the store team using company recognition tools.
• Support store-team development through training, coaching, feedback, and motivation.
• Assist with recruiting, interviewing, and onboarding Store Associate candidates.
• Delegate and/or perform other associate duties within the store.
• Perform other duties assigned by the Store Manager and/or Co-Manager.