DSW Associate Store Manager

Designer Brands•Fort Worth, TX

About The Position

The Associate Store Manager supports and performs store management functions across customer service, merchandising, omni activities, and inventory to drive sales and results. In partnership with the management team, the role helps set and deliver daily, weekly, and monthly priorities, including merchandise placement, fulfillment, store recovery, compliance with company policies, asset protection, and opening and closing duties. The position helps provide a consistent, positive customer experience by modeling customer experience behaviors, coaching associates, responding promptly to requests and feedback, and maintaining store standards. It also supports metric-based goals, inventory and merchandise processes, audits, transfers, markdowns, and in-store omni services such as Charge/Send and Buy Online Pick Up In Store (BOPIS). The Associate Store Manager helps maintain a safe and well-equipped store, supports timekeeping and labor deliverables, and provides feedback on associate performance and relations matters. The role also supports associate development through training, coaching, feedback, recognition, and motivation, and assists with recruiting, interviewing, and onboarding. The position may include other duties assigned by the Store Manager and/or Co-Manager.

Requirements

Minimum 2 years of management experience.
High school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work with tempo and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college preferred.

Responsibilities

Model customer experience behaviors and coach associates to achieve store goals and key performance indicators.
Respond promptly to customer and associate requests or feedback.
Maintain store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review, understand, and communicate progress toward metric-based goals.
Use inventory reports to improve productivity, sales, and merchandise presentations.
Execute processes involving audits, donations, transfers, mismates, damages, and other inventory matters.
Work with the Store Manager to ensure company policies and procedures are followed.
Set expectations, participate, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Set expectations, participate, and follow up on in-store omni activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Collect and submit supply needs for store operations.
Help ensure a safe environment for customers and associates.
Report equipment issues to the Store Manager and help ensure equipment is in good operating condition and checked regularly.
Help associates resolve customer concerns and identify when issues should be escalated to the Store Manager.
Support the Store Manager with associate timekeeping, scheduling, forecasting, and payroll management to meet labor deliverables.
Support the Store Manager in resolving associate relations matters and communicate associate performance feedback and relations issues.
Recognize the store team using company recognition tools.
Support store-team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform other associate duties within the store.
Perform other duties assigned by the Store Manager and/or Co-Manager.