DSW Associate Store Manager

Designer Brands•Memphis, TN

11d

About The Position

The Associate Store Manager supports the Store Manager and store management team in driving sales and results through customer service, merchandising, omnichannel activities, and inventory management. The role partners with management to understand store priorities and participates in merchandise placement, order fulfillment, store recovery, policy compliance, asset protection, and assigned projects. It also supports store opening and closing. The Associate Store Manager models and coaches customer-focused behaviors, responds promptly to customer and associate feedback, and maintains store standards. The position helps communicate and complete daily, weekly, and monthly action plans; monitor performance against goals; improve sales and merchandising productivity; and ensure inventory, audit, and omnichannel processes are followed. The role supports safe store operations, equipment maintenance reporting, associate timekeeping and labor deliverables, associate relations, recruiting, onboarding, and team development through training, coaching, feedback, recognition, and motivation. The manager may also perform or delegate other store duties as needed.

Requirements

Minimum of 2 years of management experience.
High school graduate or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Nice To Haves

Some college preferred.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and key performance indicators.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review and communicate progress toward metric-based goals and use inventory reports to improve sales, productivity, and merchandise presentation.
Ensure execution of audits, donations, transfers, mismates, damages, and other inventory-related processes.
Work with the Store Manager to ensure company policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities such as freight receipt, product placement, markdowns, and mark out of stock.
Set expectations, participate in, and follow up on in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store.
Collect and submit supply needs for store operations.
Help ensure a safe environment for customers and associates, and report equipment issues to the Store Manager.
Ensure associates are equipped to resolve customer concerns and know when to escalate issues to the Store Manager.
Support the Store Manager with scheduling, forecasting, payroll management, and other associate timekeeping activities.
Support resolution of associate relations matters and provide the Store Manager with associate performance feedback and issues for follow-up.
Recognize the store team using company recognition tools.
Support team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate or perform other associate duties and carry out other duties assigned by the Store Manager and/or Co-Manager.