DSW Associate Store Manager

Designer Brands•Ocala, FL

About The Position

The Associate Store Manager supports and performs store management functions alongside the management team, including customer service, merchandising, omnichannel activities, inventory actions, and store operations to drive sales and results. The role partners with management to understand store priorities and participates in merchandise placement, fulfillment, store recovery, policy compliance, asset protection, assigned projects, and opening and closing duties. The Associate Store Manager helps deliver a positive, consistent customer experience by modeling customer experience behaviors, coaching associates, responding promptly to customer and associate feedback, maintaining store standards, and ensuring daily tasks are completed. The role supports sales and performance goals by reviewing and communicating progress, using inventory reports to improve productivity and merchandise presentation, and ensuring inventory and omnichannel processes are followed. The position supports associate development and store operations by helping with training, coaching, recognition, recruiting, interviewing, onboarding, timekeeping, scheduling, forecasting, payroll management, and associate relations. It also helps maintain a safe environment and operational equipment, and performs other store duties as assigned by the Store Manager and/or Co-Manager.

Requirements

Minimum of 2 years of management experience.
Minimum high school graduate or equivalent.
Excellent customer service, professionalism, positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Nice To Haves

Some college preferred.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and KPIs.
Respond promptly to customer and associate requests or feedback.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review, understand, and communicate progress toward metric-based goals.
Use inventory reports to maximize productivity and improve merchandise presentations on the sales floor.
Ensure execution of processes related to audits, donations, transfers, mismates, and damages.
Work with the Store Manager to ensure company policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Set expectations, participate in, and follow up on in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Collect and submit supply needs for successful store operations.
Help ensure a safe environment for customers and associates and report equipment issues to the Store Manager.
Help associates resolve customer concerns and identify when concerns should be escalated to the Store Manager.
Support associate timekeeping and store labor deliverables, including scheduling, forecasting, and payroll management.
Support the Store Manager in resolving associate relations matters and provide feedback on associate performance and issues.
Recognize the store team using company recognition tools.
Support team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform other associate duties within the store.
Perform other duties assigned by the Store Manager and/or Co-Manager.