DSW Associate Store Manager

Designer Brands•Downey, CA

1d•Onsite

About The Position

The DSW Associate Store Manager supports and performs store management functions across customer service, merchandising, omnichannel activities, and inventory to drive sales and results. The role partners with store management to understand daily, weekly, and monthly priorities and participates in merchandise placement, fulfillment, store recovery, policy compliance, asset protection, assigned projects, and opening and closing activities. The Associate Store Manager helps deliver a positive and consistent customer experience by modeling and coaching customer experience behaviors, responding promptly to customer and associate feedback, maintaining store standards, and ensuring daily tasks are completed. The role reviews and communicates progress toward goals, uses inventory reports to support sales and merchandise presentation, and ensures execution of inventory and omnichannel processes, including freight, product placement, markdowns, Charge/Send, and Buy Online Pick Up In Store. The position also supports a safe and well-maintained store, associate timekeeping and labor deliverables, associate relations, team development, recruiting, interviewing, and onboarding. The Associate Store Manager recognizes and motivates the team, delegates or performs store associate duties, and carries out other duties assigned by the Store Manager or Co-Manager.

Requirements

Minimum of 2 years of management experience.
High school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Nice To Haves

Some college.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and key performance indicators.
Respond to customer and associate requests or feedback with urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review, understand, and communicate progress toward metric-based goals.
Use inventory reports to increase sales, maximize productivity, and improve merchandise presentation on the sales floor.
Ensure execution of audits, donations, transfers, mismates, damages, and other related processes.
Work with the Store Manager to ensure company policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock.
Set expectations, participate in, and follow up on in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store.
Collect and submit supply needs for store operations.
Help ensure a safe environment for customers and associates and report equipment issues to the Store Manager.
Help associates resolve customer concerns and identify when matters should be escalated to the Store Manager.
Support associate timekeeping and labor deliverables, including scheduling, forecasting, and payroll management.
Support the Store Manager in resolving associate relations matters and provide feedback on associate performance and relations issues.
Recognize the store team using company recognition tools.
Support team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate or perform other associate duties and complete other duties assigned by the Store Manager and/or Co-Manager.