DSW Associate Store Manager

Designer Brands Inc.•Memphis, TN

About The Position

The DSW Associate Store Manager supports and performs store operations alongside store management, including customer service, merchandising, omni activities, and inventory-related actions to drive sales and results. The role partners with the management team to understand daily, weekly, and monthly priorities and participates in merchandise placement, fulfillment, store recovery, compliance monitoring, and assigned projects. The position also supports opening and closing the store. The Associate Store Manager helps deliver a positive customer experience by modeling and coaching customer-focused behaviors, maintaining store standards, communicating action plans, and responding promptly to customer and associate requests. The role supports sales and performance goals by reviewing progress, using inventory reports to improve productivity and merchandise presentation, and ensuring execution of operational processes. The position sets expectations and follows up on inventory and omni activities, supports safety and equipment readiness, and helps the Store Manager with labor deliverables, associate relations, recruiting, onboarding, training, coaching, and team recognition. It may also involve performing or delegating other store associate duties and other tasks assigned by the Store Manager or Co-Manager.

Requirements

At least 2 years of management experience.
High school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work with tempo and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college.

Responsibilities

Model Customer Experience Leader behaviors and coach associate behaviors to achieve store goals and KPIs.
Respond promptly to customer and associate requests or feedback.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review, understand, and communicate progress toward metric-based goals.
Use inventory reports to increase sales, maximize productivity, and improve merchandise presentation on the sales floor.
Ensure execution of processes related to audits, donations, transfers, mismates, and damages.
Work with the Store Manager to ensure company policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Set expectations, participate in, and follow up on in-store omni activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Collect and submit supply needs for successful business operations.
Help ensure a safe environment for customers and associates.
Ensure equipment is in good operating condition and report issues to the Store Manager.
Help associates resolve customer concerns and ensure they know when to escalate issues to the Store Manager.
Support the Store Manager with associate timekeeping and labor deliverables, including scheduling, forecasting, and payroll management.
Support the Store Manager in resolving associate relations matters and provide feedback on associate performance and issues requiring follow-up.
Recognize the store team using company recognition tools.
Support store team development through training, coaching, feedback, and motivation.
Assist in recruiting, interviewing, and onboarding Store Associate candidates.
Delegate or perform other associate duties within the store.
Perform other duties assigned by the Store Manager and/or Co-Manager.