DSW Associate Store Manager

Designer Brands Inc.•Kissimmee, FL

About The Position

The Associate Store Manager supports and performs store management functions across customer service, merchandising, omni activities, and inventory-related operations to drive sales and results. The role partners with the management team to understand store priorities and supports merchandise placement, fulfillment, store recovery, policy compliance, Asset Protection standards, and assigned projects, including opening and closing the store. The Associate Store Manager models customer experience behaviors, coaches associates, responds promptly to customer and associate feedback, and helps maintain store standards. The role reviews and communicates action plans and progress against store goals, uses inventory reports to improve productivity and merchandise presentation, and supports audits, donations, transfers, mismates, damages, and other operational processes. The position sets expectations and follows up on inventory and omni activities, including freight receipt, product placement, markdowns, MOOS, Charge/Send, and BOPIS. It also supports store safety and equipment checks, associate timekeeping and labor deliverables, associate relations, recruiting, onboarding, and team development through training, coaching, feedback, recognition, and motivation. The role may perform or delegate other store associate duties and other duties assigned by the Store Manager and/or Co-Manager.

Requirements

At least 2 years of management experience.
High school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast tempo and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and KPIs.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review, understand, and communicate progress toward metric-based goals.
Use inventory reports to increase sales, productivity, and the effectiveness of merchandise presentations.
Ensure execution of processes related to audits, donations, transfers, mismates, and damages.
Work with the Store Manager to ensure policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and MOOS.
Set expectations, participate in, and follow up on in-store omni activities, including Charge/Send and BOPIS.
Collect and submit supply needs for successful store operations.
Help ensure a safe environment for customers and associates, and report equipment issues to the Store Manager.
Ensure associates are equipped to resolve customer concerns and know when to escalate issues to the Store Manager.
Support associate timekeeping and store labor deliverables, including scheduling, forecasting, and payroll management.
Support the Store Manager in resolving associate relations matters and provide feedback on associate performance and issues.
Recognize the store team using company recognition tools.
Support team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform other associate duties and other duties assigned by the Store Manager and/or Co-Manager.