DSW Associate Store Manager

Designer Brands Inc.•Algonquin, IL

About The Position

The DSW Associate Store Manager supports and performs store operations alongside store management, including customer service, merchandising, omni activities, and inventory-related work to drive sales and results. The role partners with the management team to understand store priorities and supports merchandise placement, fulfillment, store recovery, policy compliance, Asset Protection standards, and opening and closing duties. The Associate Store Manager helps deliver a positive customer experience by modeling and coaching customer experience behaviors, responding promptly to customer and associate feedback, maintaining store standards, and communicating progress against store goals and KPIs. The role supports sales and productivity through inventory reports and merchandise presentation, and ensures execution of inventory, omni, audit, donation, transfer, damage, and related processes. The position also supports a safe store environment, equipment checks, labor and timekeeping activities, associate relations, recruiting, onboarding, training, coaching, and recognition. It may involve performing or delegating other store associate duties as assigned by the Store Manager or Co-Manager.

Requirements

Minimum 2 years of management experience.
High school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast tempo and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college preferred.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and KPIs.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure daily, weekly, and monthly tasks are completed.
Review and communicate progress toward metric-based goals.
Use inventory reports to increase sales by improving productivity and merchandise presentations on the sales floor.
Ensure execution of processes related to audits, donations, transfers, mismates, damages, and similar activities.
Work with the Store Manager to ensure policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and MOOS.
Set expectations, participate in, and follow up on in-store omni activities, including Charge/Send and BOPIS.
Collect and submit supply needs to support successful business operations.
Help ensure a safe environment for customers and associates.
Ensure equipment is in good operating condition and regularly checked, reporting issues to the Store Manager.
Help associates resolve customer concerns and identify when issues should be escalated to the Store Manager.
Support associate timekeeping, scheduling, forecasting, and payroll management to meet store labor deliverables.
Support the Store Manager in resolving associate relations matters and provide feedback on associate performance and issues.
Recognize the store team using company recognition tools.
Support store team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate or perform other associate duties within the store.
Perform other duties as assigned by the Store Manager and/or Co-Manager.