Customer Service Representative Jobs

About The Position

Requirements

• 1+ year(s) direct customer service experience
• Excellent communication skills and ability to work with a diverse team
• Ability to multi-task
• Ability to identify process gaps and trends
• Flexibility concerning job functions and scheduling
• Ability to maintain confidential information
• Ability to use cognitive skills to determine resolutions to customer inquiries
• Excellent work ethic and integrity
• Detail-oriented, analytical, and extremely organized
• Ability to work individually with minimal supervision
• Computer proficient with various MS Office applications and efficient typing skills
• Must become Company certified in compliance with the FDPCA
• Must have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator

Nice To Haves

• Preferred knowledge of using OnBase

Responsibilities

• Answering inquiries from customers regarding their home loans
• Provide solutions to questions that satisfies both our customers and Shellpoint
• Identifying customer needs and providing information that meets the homeowner’s expectations
• Provides ‘best in class’ customer service during every interaction with our homeowners
• Maintaining set performance goals
• Researching and fulfilling requests from callers
• Completing transactions initiated by customer
• Participate in continuous training to ensure you are updated on policies and procedures
• Represent Shellpoint in a positive and professional manner

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund