Crisis Counselor Jobs

About The Position

Requirements

• Bachelor's degree in guidance, counseling, or the social sciences.
• Professional experience in human services or social services programs.
• Ability to lift 20 pounds.

Nice To Haves

• Bachelor's or master's degree from an accredited program, university, or college in psychology, social work, counseling, marriage and family counseling, or another behavioral discipline deemed equivalent by SCOMH.
• Working knowledge of mental health principles and practices.
• Experience working in or education in the mental health field.
• Good listening and writing skills and ability to multitask.
• Working knowledge of basic health and welfare services provided by other community agencies.
• Ability to screen, assess, and consult with callers.
• Experience in the crisis continuum of care.

Responsibilities

• Screen, assess, and triage callers and provide telephone crisis intervention and de-escalation.
• Identify concerns involving mental illness, developmental disabilities, or substance use, and refer callers to appropriate resources.
• Use assessment information and community resources to provide information, linkage, and referrals to services.
• Patch calls to appropriate clinical staff in a timely manner according to geographic location and patient needs.
• Complete documentation in accordance with agency policies, procedures, and quality assurance guidelines.
• Serve as shift leader for the call center and guide new and existing staff during assigned shifts.
• Troubleshoot issues and help resolve team problems.
• Provide guidance, resources, and support to staff during shifts.
• Participate in assessment/community response staff meetings, individual supervision as needed, and daily call review.
• Comply with applicable policies, procedures, quality assurance and corporate compliance standards, cultural competence requirements, and federal and state laws and regulations.
• Attend mandatory training and pursue additional training to maintain professional development.

Benefits

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• 15 days of annual (vacation) leave per year.
• 15 days of sick leave per year.
• 13 paid holidays.
• Paid parental leave.
• S.C. Deferred Compensation Program available.
• State Retirement Plan (SCRS) or State Optional Retirement Program (State ORP); enrollment in one of the listed plans is required for full-time employees.