Case Manager -Recovery Support Specialist Crisis Care Counselor -RSS

ASSOCIATION FOR INDIVIDUAL DEVELOPMENT • Aurora, IL

5d • $22 - $22 • Onsite

About The Position

The Crisis Care Counselor-Mobile Recovery Support Specialist works within AID’s crisis response continuum, which includes a 24/7 Crisis Line and Mobile Crisis Response team. The position is intended for someone with lived experience recovering from a mental health diagnosis or co-occurring substance use disorder. The counselor uses that experience to help clients reduce mental health dysfunction, improve community functioning, and achieve recovery goals.

The role provides crisis intervention, de-escalation, emotional support, suicide risk assessment, and counseling by phone through AID’s crisis line. It also manages and assesses referrals from 988, police departments, and other community services, and responds in person alongside a Crisis Counselor when a crisis cannot be resolved by phone. Mobile responses take place in Kendall and Southern Kane County. The counselor coordinates with AID staff, community providers, families, and other supports; connects clients with services; and completes required documentation and billing.

The position operates in an office and in community settings, including clients’ homes. The schedule listed is 6:00 a.m.–6:00 p.m. Monday, Tuesday, Saturday, and every other Friday. The role also requires flexibility for evening, overnight, weekend, rotating holiday, and on-call coverage, and may require covering unscheduled shifts.

Requirements

• High school diploma or equivalent.
• Must be in recovery from a mental health illness or co-occurring mental illness and substance use disorder.
• Ability to communicate in person, by telephone, and in group settings.
• Ability to provide services in clients’ homes and in community settings.
• Ability to drive and work overnight hours.
• Ability to work evening, overnight, weekend, and rotating holiday schedules; work rotating on-call shifts; and cover unscheduled shifts as needed.
• Reliable transportation to and from work.
• Maintain automobile liability insurance as defined by AID personnel policies.
• Maintain a valid Illinois driver’s license and drive clients in an agency or personal vehicle when required.
• Ability to work with diverse populations and demonstrate cultural competency and community awareness.
• Complete required training within 30 days of hire, including First Aid, CPR, Non-Violent Crisis Intervention, CEUs, and other trainings assigned by the Manager.
• Acquire and maintain required certifications in First Aid, Adult CPR, Non-Violent Crisis Intervention (CPI), OIG Rule 50, Infection Control, Aetna Compliance and Fraud training, and other assigned training.
• Complete certification requirements for CRSS within one year of hire, obtain certification within 18 months, and maintain it throughout employment.
• Be punctual for scheduled shifts and training and follow agency procedures for timekeeping, attendance, and notifying management.

Nice To Haves

• Bachelor’s degree in a human services field.
• Bilingual Spanish skills.
• CRSS (Certified Recovery Support Specialist) certification.
• Some mental health experience.

Responsibilities

• Use lived experience to support clients in reducing mental health dysfunction, improving community functioning, and achieving recovery goals.
• Provide crisis intervention, de-escalation, emotional support, suicide risk assessment, and counseling to callers through AID’s 24/7 crisis line.
• Manage and assess incoming Mobile Crisis referrals from 988, local police departments, and other community services.
• Provide in-person Mobile Crisis Response with a Crisis Counselor in Kendall and Southern Kane County when a crisis cannot be de-escalated by phone.
• Provide crisis line coverage when not providing mobile response and respond to calls throughout the scheduled shift, including calls upon dispatch.
• Conduct crisis counseling and intervention assessments, using active and empathetic listening, motivational interviewing, and intervention tactics to reduce symptoms.
• Consult with family members, case managers, existing and previous service providers, and other resources as appropriate.
• Develop crisis safety plans and arrange resource follow-up with clients and other identified parties, following applicable standards.
• Provide case-management follow-up and coordinate community services, including financial, legal, advocacy, and medical supports.
• Collaborate with AID staff and community service providers to support client needs and community stabilization.
• Complete required crisis assessments, suicide assessments, case notes, billing notes, incident reports, petitions, logs, and other documentation accurately and on time.
• Submit billing within the next two shifts and before program billing deadlines; complete required logs before the end of the shift.
• Maintain client and MCR-T records in accordance with Rule 132, payer, accreditation, grant, and agency requirements; assist the MCR-T Lead with quality assurance of records.
• Use Cx360 and crisis line documentation systems to open clients to programming, complete client profiles, submit documentation, identify frequent callers, and submit sunshine documentation.
• Recognize emergency situations, take appropriate action, and contact the Manager and Director according to procedure.
• Provide independent program coverage when scheduled or in emergency situations and meet monthly productivity standards.
• Attend clinical supervision at least monthly and as assigned; participate in training, development, committees, events, and fundraisers as assigned.
• Manage work schedules, attendance, timekeeping, payroll records, and PTO requests according to agency policies; notify management when unable to attend a shift or training.
• Provide transportation to clients in a personal or agency vehicle when necessary.
• Promote client wellness through coaching, counseling, consultation, motivational enhancement, and information and referral services.
• Communicate with service delivery partners and other health professionals as needed to support clients’ wellness objectives.
• Provide consultation to other AID staff managing client crises and maintain effective communication with agency staff, providers, families, and other stakeholders.
• Promote mental health awareness, respect for diversity, cultural competency, community awareness, and a team-oriented approach.
• Maintain personal wellbeing to support adequate work performance and professional judgment.
• Perform other assigned duties in accordance with agency policies and procedures.

Benefits

• 21 days of paid time off plus 10 paid holidays.
• Paid training.
• Tuition reimbursement.
• Medical, dental, vision, life, short-term disability, long-term disability, critical illness, and accident insurance.
• 401(k) with a 3.5% company contribution after one year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED