Recovery Support Specialist - Crisis Response - Pekin

Carle Health•Pekin, IL

About The Position

The Certified Recovery Support Specialist (CRSS) provides experience, education, and professional services to assist and support individuals in developing and/or maintaining recovery-oriented, wellness-focused lifestyles. The role supports patients through crisis response, recovery planning, discharge planning, warm handoffs, and follow-up care. It includes helping patients navigate treatment and community services, addressing practical barriers such as transportation and affordability, and coordinating with families, insurers, treatment providers, and the care team. Patient interactions are to respect each person's dignity, individuality, culture, and beliefs and to be compassionate, humane, and non-enabling.

Requirements

Lived experience in recovery.
Obtain Certified Peer Recovery Specialist (CPRS) certification through the Illinois Alcohol and Other Drug Abuse Professional Certification Association (IAODAPCA) within three years.
Complete Narcan training within the first month of hire.
Advanced English reading, writing, and oral skills.
Ability to respond appropriately to customers and coworkers and interact with a wide variety of people.
Ability to maintain confidential information and communicate only facts to recipients or decline to reveal information.
Ability to project a professional, friendly, and helpful demeanor.
Basic computer knowledge, including use of word processing, spreadsheet, email, and web browser applications.
Comfort with Windows operating systems and learning new applications.

Responsibilities

Ensure patients receive comprehensive services, including identification into services, assessment, discharge planning, and other aspects of a warm handoff.
Provide advocacy, education, recovery support, and wellness support.
Work with patients presenting in crisis, identify service needs, and use an identified evidence-based approach and therapeutic intervention.
Engage patients within the living room process.
Establish collaborative relationships with patients and provide practical, personalized support for entering and adhering to discharge plans.
Assist in creating recovery plans and facilitate discharge planning.
Accurately document all discharge planning components in the EMR.
Support and motivate patients to engage in and adhere to ongoing treatment.
Provide patient care that respects each patient's dignity, individuality, culture, and beliefs, and is compassionate, humane, and non-enabling.
Participate in interdisciplinary clinical staffing or provide pertinent information to the team.
Demonstrate Motivational Interviewing skills when working with patients.
Provide continuity of care and follow-up care, including recovery support after discharge as needed.
Bridge care with insurance-correlated community services.
Provide follow-up instructions and appointments and coordinate discharge planning.
Communicate detailed information to discharge providers to support warm handoffs and care coordination.
Identify transportation barriers and assist patients in obtaining transportation to appointments.
Provide ongoing recovery support to help patients arrive at and engage with intake staff, remain engaged in treatment over time, navigate stages of change, and address practical considerations.
Work with insurance-provided transportation programs to arrange transportation.
Understand addiction, signs of overdose, family dynamics, and administration of naloxone products.
Educate patients and families about opiate use and naloxone administration.
Consult with patients, families, insurance providers, and treatment providers to confirm that recommended treatment is covered and/or affordable.
Collaborate with the Care Team to ensure documentation supports warm handoffs.
Assist with EMR documentation supporting quality initiatives and with medical-necessity document audits as requested.
Participate in in-service and competency training.
Meet documentation compliance standards and comply with Company and Department policies and procedures.