Case Manager -Recovery Support Specialist Crisis Care Counselor -RSS

ASSOCIATION FOR INDIVIDUAL DEVELOPMENT • Aurora, IL

5d • $22 - $22 • Onsite

About The Position

The Association for Individual Development (AID) is a nonprofit organization that empowers people with physical, developmental, intellectual, or mental health challenges, people who have experienced trauma, and people at risk to live with dignity and purpose. The Crisis Care System includes a 24/7 Crisis Line and Mobile Crisis Response team. This role offers an opportunity for someone with lived experience in recovery from a mental health diagnosis or co-occurring substance use disorder to support people experiencing crises.

The Crisis Care Counselor-Mobile Recovery Support Specialist uses lived experience to help clients reduce mental health dysfunction, improve community functioning, and achieve recovery goals. The position provides phone-based crisis intervention, de-escalation, emotional support, and suicide risk assessment; assesses and manages mobile-crisis referrals; and provides in-person mobile response alongside a Crisis Counselor in Kendall and Southern Kane County when a crisis cannot be de-escalated by phone. The role also coordinates with AID staff and community providers, completes required service documentation, and provides case-management follow-up to connect clients with services.

The posted schedule is 6:00 a.m.–6:00 p.m. Monday, Tuesday, and Saturday, plus every other Friday. The role requires flexibility for evening, overnight, weekend, rotating-holiday, on-call, and unscheduled coverage as needed. Work takes place in a professional office and in community settings, including clients’ homes. The position may require travel between locations and transportation of clients in an agency or personal vehicle.

Requirements

• High school diploma or equivalent.
• Must be in recovery from a mental health illness or co-occurring mental illness and substance use disorder.
• Ability to communicate in person, by telephone, and in group settings.
• Ability to work with diverse populations with cultural competency and community awareness.
• Ability to provide services in clients’ homes and community settings; ability to drive and work overnights.
• Reliable transportation to and from work, a valid Illinois driver’s license, and ability to drive clients in an agency or personal vehicle.
• Maintain automobile liability insurance as defined by AID personnel policies.
• Flexibility to work evening, overnight, weekend, and rotating-holiday schedules; ability to work rotating on-call shifts and cover unscheduled shifts as needed.
• Ability to work at multiple locations if required.
• Complete required training within 30 days of hire, including First Aid, CPR, Non-Violent Crisis Intervention, CEUs, and other assigned training.
• Acquire and maintain First Aid, Adult CPR, Non-Violent Crisis Intervention (CPI), OIG Rule 50, Infection Control, and Aetna Compliance and Fraud training certifications, along with other assigned training.
• Attend scheduled shifts and trainings punctually, respond to calls throughout assigned shifts, and complete documentation and billing within required timelines.

Nice To Haves

• Bachelor’s degree in a human services field.
• Bilingual Spanish language skills.
• CRSS (Certified Recovery Support Specialist) certification; if not already certified, certification requirements should be met within one year of hire, certification obtained within 18 months, and maintained throughout employment.
• Some mental health experience.

Responsibilities

• Use lived experience with mental health diagnosis to help clients reduce mental health dysfunction, improve community functioning, and achieve recovery goals.
• Provide crisis intervention, de-escalation, emotional support, suicide risk assessment, and crisis counseling to callers on AID’s 24/7 crisis line.
• Manage and assess mobile crisis referrals received from 988, police departments, and community services.
• Provide in-person mobile crisis response with a Crisis Counselor in Kendall and Southern Kane County when a crisis cannot be resolved by phone.
• Provide crisis line coverage when not conducting mobile response and respond to calls from shift start to shift end, including dispatched calls.
• Collaborate with AID staff, community service providers, family members, and other appropriate resources to address client needs and support community stabilization.
• Conduct crisis intervention and suicide assessments; develop crisis safety plans and coordinate resource follow-up with clients and relevant parties.
• Provide case-management follow-up and coordinate access to financial, legal, advocacy, medical, and other community services.
• Complete timely and accurate crisis documentation, assessments, billing notes, logs, client records, incident reports, petitions, and case notes in accordance with program, funder, Rule 132, payer, and accreditation requirements.
• Complete billing within the next two shifts and before program billing deadlines; complete daily, dispatch, 988 follow-up, and iCarol contact logs before the end of the shift.
• Maintain required client records and assist the MCR-T Lead with quality assurance reviews of MCR-T records.
• Use active and empathetic listening and motivational interviewing in telephone counseling; apply intervention tactics to reduce symptoms.
• Provide independent program coverage when scheduled or during emergencies and meet monthly productivity standards.
• Attend clinical supervision at least monthly and as assigned; participate in required training, agency and program committees, events, and fundraisers.
• Maintain effective communication with agency and provider staff, families, and other stakeholders; provide consultation to AID staff managing client crises.
• Maintain schedule, punctuality, accurate timekeeping, and payroll records; follow procedures for leave requests and shift or training absences.
• Provide transportation to clients in personal or agency vehicles when necessary.
• Maintain required certifications and complete assigned compliance and other trainings.
• Promote mental health awareness, client wellness, cultural respect, teamwork, and professional relationships; manage personal wellbeing to support sound professional judgment.
• Perform other team and job duties as assigned.

Benefits

• 21 days of paid time off plus 10 paid holidays.
• Paid training.
• Tuition reimbursement.
• Medical, dental, and vision insurance.
• Life insurance, short-term disability, long-term disability, critical illness insurance, and accident insurance.
• 401(k) with a 3.5% company contribution after one year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED