Credit Union Teller Jobs

About The Position

Requirements

• High school diploma or GED.
• One year of experience in retail, customer service, or a financial institution.
• Knowledge of PC software applications in Windows and Word.
• Ability to type 45 words per minute.
• Ability to read, write, speak, and use proper English grammar.
• Ability to read, interpret, and analyze written instructions, correspondence, and procedure manuals.
• Ability to write simple business correspondence.
• Ability to communicate verbally in person and by telephone.
• Ability to speak effectively with members about sensitive inquiries or complaints.
• Ability to apply common-sense understanding to problems involving variables in standardized situations.
• Ability to calculate rates, ratios, and percentages.
• Ability to travel independently to departments and branch locations.

Responsibilities

• Process transactions, including cash handling.
• Maintain in-depth knowledge of products, services, and partnerships.
• Identify and offer products and services that are in the member’s best interest, meeting the minimum monthly successful-referral goal.
• Explain product features and benefits to show how products address member needs and support sales goals.
• Build relationships with a wide variety of people and use interpersonal skills to achieve sales goals.
• Use consultative sales techniques to proactively offer products and services that support members’ financial success.
• Complete account maintenance requests.
• Educate members about self-service options, including online and mobile banking and ATMs.
• Serve as Lobby Director by welcoming each member into the branch and guiding them through their service experience.
• Adhere to security guidelines, including BSA, CIP, CTR, and SAR.
• Apply feedback to improve continuously.
• Perform other job-related duties as assigned.