Teller

Arizona Financial Credit Union•Avondale, AZ

26d

About The Position

The Teller provides an excellent member experience by showing care, delivering service with energy, and taking ownership of resolving problems. The position processes transactions, including cash handling; maintains knowledge of products, services, and partnerships; and uses consultative sales techniques to offer members products and services that support their needs and financial success. The Teller also completes account maintenance requests, educates members about self-service options, and welcomes and guides members through their branch service experience. The role requires adherence to security guidelines and continuous improvement through feedback.

Requirements

High school diploma or GED.
One year of experience in retail, customer service, or a financial institution.
Knowledge of PC software applications in Windows and Word.
Ability to type 45 words per minute.
Ability to read, write, speak, and use proper English grammar.
Ability to read, interpret, and analyze written instructions, correspondence, and procedure manuals.
Ability to write simple business correspondence.
Ability to communicate verbally in person and by telephone.
Ability to speak effectively with members about sensitive inquiries or complaints.
Ability to apply common-sense understanding to problems involving variables in standardized situations.
Ability to calculate rates, ratios, and percentages.
Ability to travel independently to departments and branch locations.

Responsibilities

Process transactions, including cash handling.
Maintain in-depth knowledge of products, services, and partnerships.
Identify and offer products and services that are in the member’s best interest, meeting the minimum monthly successful-referral goal.
Explain product features and benefits to show how products address member needs and support sales goals.
Build relationships with a wide variety of people and use interpersonal skills to achieve sales goals.
Use consultative sales techniques to proactively offer products and services that support members’ financial success.
Complete account maintenance requests.
Educate members about self-service options, including online and mobile banking and ATMs.
Serve as Lobby Director by welcoming each member into the branch and guiding them through their service experience.
Adhere to security guidelines, including BSA, CIP, CTR, and SAR.
Apply feedback to improve continuously.
Perform other job-related duties as assigned.