Teller

PIONEER FEDERAL CREDIT UNION•Caldwell, ID

27d•Onsite

About The Position

Pioneer FCU is seeking a dynamic and enthusiastic Teller for its Caldwell Branch. The Teller greets and assists members and potential members with their Credit Union needs, explains services, responds to problems, assists with financial needs, and directs people to appropriate team members. Candidates must be eligible for Pioneer membership to obtain employment. The role processes financial transactions, maintains accurate account and transaction records, supports members in person and through knowledge of Pioneer’s electronic and video channels, and contributes to the branch’s service and brand standards. Tellers have daily, weekly, or monthly goals and are accountable for achieving them.

Requirements

At least six months of similar or related experience.
High school education or GED.
Significant trust and diplomacy, along with courtesy and tact; ability to handle extensive personal contact and sensitive matters, motivate or influence others, and foster sound relationships with outside contacts.
Excellent public relations skills.
Knowledge of Pioneer services and products.
Organizational skills to ensure proper recording and dissemination of required information.
Efficiency, accuracy, and professionalism in communication.
Must be eligible for membership at Pioneer to obtain employment.

Responsibilities

Receive and process member financial transactions, including deposits, withdrawals, and loan payments.
Sell money orders and cashier’s checks; transfer amounts between member accounts as directed and within Credit Union policies.
Balance daily transactions and ensure cash recycler inventory is correct at closing.
Welcome members, provide routine information about services, and escort members to appropriate locations in the branch.
Resolve problems within the Teller’s authority and refer more complex problems to a supervisor with recommendations.
Look for ways to provide excellent service to members and potential members in every interaction.
Practice overcoming objections when recommending Pioneer products and services.
Work toward and remain accountable for daily, weekly, or monthly goals.
Maintain member account information in computer systems by gathering accurate information and updating records as needed.
Maintain appropriate records and prepare required reports.
Act as a liaison between members and other organizations and departments.
Help maintain Pioneer’s brand look and feel.
Maintain working knowledge of Pioneer products and services, including home banking, mobile banking, and my Pioneer Personal Assistant.

Benefits

Compensation starting at $16.25, depending on experience.
Additional compensation for fluency in Spanish.
Dollar-for-dollar 401(k) employer matching of up to 8% after Year One.
Health, dental, and vision insurance; Pioneer pays at least 80% of premiums for team members and dependents.
12 paid holidays, including the day after Thanksgiving as Team Member Appreciation Day.
Accrue up to 16 days of paid time off in Year One, plus birthday and work-anniversary floating holidays; PTO accrual increases with Pioneer seniority.
Interest-free wardrobe salary advance of up to $300, available on Day One.
Interest-free technology salary advance of up to $2,000.
Interest-free wellness advance of up to $1,000 for a gym membership, Peloton, or exercise equipment.
Tuition reimbursement of up to $2,300 per semester.
Childcare reimbursement of up to $100 per child per month.