Member Service Representative (Teller)- 10th Ave.

Credit Union 1 Alaska • Fairbanks, AK

12d • $20 - $30 • Onsite

About The Position

MAC FCU, a division of Credit Union 1, is looking for a Member Service Representative (Teller) to join their team. The MSR is responsible for building personal connections with new and existing members of the credit union. This role acts as an integral subsequent touch point and will be expected to assist members with their inquiries in an accurate, professional, and timely manner. Represents the MAC FCU brand by identifying service and product needs with quality and care. The ideal candidate genuinely enjoys helping others, takes pride in their work, and is excited to learn and grow. This position is located on-site at the 10th Avenue Branch. MSR's may be expected to travel and cover other branches within the Fairbanks network.

Requirements

• One (1) year to three (3) years of similar or related customer service experience (retail, hospitality, call center, sales, and other related experience).
• A high school education or GED.
• Work involves much personal contact with others inside and/or outside the organization for first-level conflict resolution, building relationships, and soliciting cooperation.
• Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Ability to work independently with minimal supervision, as well as collaboratively within a team.
• Ability to read and follow both written and verbal instructions accurately.
• Basic math skills, correct spelling, and a foundational understanding of computers are required.
• Clear and effective verbal communication is important, with the ability to present information logically and understandably.
• Professionalism and composure when interacting with individuals from diverse backgrounds, both within and outside the organization.
• A strong commitment to exceptional member service and discretion is expected.
• Ability to manage stress effectively while meeting deadlines and maintaining accuracy and quality in a fast-paced environment.
• Ability to prioritize and handle multiple, shifting responsibilities is critical.
• Discretion and confidentiality, both internally and externally, must be upheld at all times.
• Must be legally authorized to work in the United States without restriction.
• Candidates must be able to work on a computer for extended periods, typically 6 to 8 hours per day, as needed.

Nice To Haves

• Travel off-site may be required at the request of management.

Responsibilities

• Professionally initiate contact with members with prompt, efficient, courteous, and professional service.
• Manage the transfer of information by researching member requests.
• Maintain a working knowledge of member-facing departments to respond to member requests and inquiries.
• Assist members with completing transactions and services by providing both transactional and account-opening services.
• Maintain knowledge of all primary deposit and lending products and services. Cross-sell products and services and educate members on the use of remote services.
• Maintain effective communication with all Credit Union employees to ensure coordination and exchange of information for accomplishing Credit Union goals.
• To attain Credit Union goals, it is the responsibility of each employee to strive for the continuous improvement of processes and quality of service.
• Adhere to MAC FCU policy and procedure as well as all federal, state, and government regulations and guidelines.

Benefits

• Multiple medical plans to choose from, including PPOs and HSA-qualified plans
• Dental insurance
• Vision insurance
• Services to support overall mental and physical health
• Employer-paid life insurance
• Disability coverage
• AD&D coverage
• Voluntary plans to cover critical illness, accidents, and hospital indemnity expenses
• 401(k) retirement plan with company matching contributions
• Profit-sharing contributions
• Generous paid time off
• Access to CU1's accredited early learning center in Anchorage, Alaska
• Employee loan and mortgage discounts
• Education assistance
• Volunteerism and community engagement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED