Member Service Representative/Teller
About The Position
We are seeking a highly motivated and customer-oriented individual to join our team as a Member Service Representative/Teller. In this role, you will provide exceptional service to members and assist them with their financial needs. The position involves greeting members, processing financial transactions, identifying opportunities to cross-sell products and services, responding to inquiries, and maintaining knowledge of credit union offerings. You will follow policies and procedures to support regulatory compliance and internal controls, and perform other duties as assigned. We are an equal opportunity employer and welcome applicants from all backgrounds to apply. Applicants should be team players with a positive attitude and a passion for helping others.
Requirements
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Detail-oriented with strong organizational skills.
- Basic computer skills and ability to learn new software quickly.
- Ability to maintain confidentiality and handle sensitive information.
- Must be able to work flexible hours.
Nice To Haves
- Prior experience in a customer service or cash handling role preferred.
Responsibilities
- Greet members and provide excellent customer service in a friendly and professional manner.
- Process transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
- Identify opportunities to cross-sell products and services to meet members’ financial needs.
- Respond to member inquiries and resolve issues or concerns in a timely and effective manner.
- Maintain a thorough understanding of credit union products and services.
- Adhere to policies and procedures to ensure compliance with regulations and internal controls.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
