Member Service Representative (Teller)

Mountain America Credit Union•Salt Lake City, UT

About The Position

The Member Service Representative (Teller) assists with supervising MSRs who process teller transactions and balance accounts. The role helps ensure quality member service while achieving sales and quality objectives, and maintains compliance with credit union operational policies and procedures to meet members’ needs. The position oversees teller operations, coaches MSRs on AAA service, assists branch management with tracking and measuring productivity, accuracy, sales, and service, and conducts monthly and quarterly certifications. It also maintains and balances cash, the vault, ATM, MSR logs, and other branch cash operations; performs teller duties as needed; balances a cash drawer daily; assists with daily branch operations; and creates and maintains the MSR schedule. The representative is expected to model MACU values and represent the credit union professionally, comply with applicable regulations, and perform other assigned duties. This role has partial, part-time, and/or restricted supervisory responsibilities, including assigning work, supervising team efforts, and training and coaching team members. The supervisor may also provide input on employment candidates, performance evaluations, and salary reviews, while spending much of the time performing the work being supervised. The job requires consistent use of hands, arms, and the ability to talk, hear, and sit; standing, walking, kneeling, and crouching are occasional. It requires close and distance vision, lifting up to 10 pounds consistently and up to 50 pounds occasionally, and is performed in a moderately noisy business-office environment. The posting states the job is not eligible to be performed in Colorado or Connecticut, remotely or in person.

Requirements

At least two years of branch or related experience.
High school diploma or equivalent.
Must meet all Branch Progression training expectations of an MSR II.
Complete MAU Financials, New Account Training, Understanding the Generations Training, and Branch Mentor Training, generally within the first six months.
Basic computer operating skills.
Beginner to intermediate skills in Microsoft Office, including Outlook, Word, and Excel.
Knowledge of credit union policies, procedures, and regulations, with the ability to sell credit union services.
Ability to supervise and direct the work of others to provide quality service.
Previous MSR experience.
Ability to perform mathematical calculations.
Ability to communicate effectively orally and in writing.
Ability to talk, hear, sit, handle or feel with the hands, and reach with the hands and arms consistently; stand, walk, kneel, and crouch occasionally.
Close and distance vision.
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.

Nice To Haves

Symitar experience.
Type a minimum of 35 words per minute.

Responsibilities

Exhibit outstanding member service skills (AAA) and exemplify MACU values and philosophy while fulfilling supervisory responsibilities.
Oversee MSR operations to ensure teller transactions are processed correctly and in a timely manner.
Coach MSRs on AAA and ensure quality member service within the branch.
Assist Branch Management in developing methods to track and measure MSR productivity, accuracy, sales, and service.
Conduct monthly and quarterly certifications.
Maintain and balance cash, the vault, ATM, various MSR logs, and all branch cash operations.
Perform MSR duties accurately and in accordance with established policies and procedures as needed to serve members.
Balance the cash drawer daily.
Assist in the daily operations of the branch.
Represent the credit union professionally in dress and actions.
Create and maintain the MSR schedule.
Comply with applicable laws and regulations, including Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC, and Regulation DD.
Perform other duties as assigned.
Assign work, supervise team efforts, and train and coach team members; may provide input on employment candidates, performance evaluations, and salary reviews.