Teller/Member Service Representative
About The Position
Liberty FCU is seeking a part-time Member Service Representative/Teller for its Bowling Green Office at 544 Lovers Lane, Bowling Green, Kentucky. The role serves members through accurate financial transactions, product and service guidance, and professional, confidential assistance. Candidates must be available to work up to 28 hours per week, including rotating Saturdays. A two- to three-week paid training program may be held in Evansville, Indiana; approved travel expenses, including hotel, meals, and mileage, will be covered. Applicants are asked to provide their school schedule, if applicable.
Requirements
- High school diploma or GED.
- Must be at least 18 years of age.
- Availability to work a flexible schedule and travel to other office locations when needed.
- Ability to stand for long periods and do some heavy lifting.
- 1–2 years of cash handling experience.
- Excellent member service skills, professionalism, and confidentiality.
Nice To Haves
- Previous financial institution or banking experience.
Responsibilities
- Serve as a primary Member Service Representative.
- Maintain knowledge of company products and services to meet member needs.
- Process member transactions, including deposits, withdrawals, loan and credit card payments, transfers, and shared branching transactions, accurately.
- Assess negotiable items and place holds on deposited funds when appropriate.
- Learn to identify potential fraud and take appropriate action to help protect members and the Credit Union.
- Recognize member needs and recommend appropriate products and services while providing quality service.
- Work to balance the cash drawer each day.
- Strive to meet MSR cross-sell goals and support branch goals and initiatives.
- Assist with processing night drops and balancing branch cash machines.
- Assist members in accessing safe deposit boxes.
- Answer member telephone inquiries.
- Greet members and represent the Credit Union in a friendly, positive, and professional manner.
- Follow company policies and procedures related to MSR duties, security, and information security.
- Complete required compliance training.
- Protect the confidentiality and security of member information, including shredding papers containing confidential information.
- Prepare daily work items for transfer to the appropriate departments.
Benefits
- Bonus and incentive opportunities.
- 401(k) retirement program with matching funds.
- Paid training program, if applicable.
- Approved training travel expenses, including hotel, meals, and mileage.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
