Member Service Representative (Teller)

Scott Credit Union•Belleville, IL

21h•Onsite

About The Position

Scott Credit Union is hiring a Member Service Representative for its East Belleville Branch in Belleville, Illinois. The representative is a primary point of contact for members, engaging with them and processing transactions efficiently and accurately. The role also educates members about Scott Credit Union products and services and provides an exceptional member experience. This is a full-time, fully on-site position with a Monday–Friday schedule and a Saturday rotation as scheduled. Scott Credit Union describes itself as a people-first organization committed to supporting members through every phase of their financial journey. Its stated values include accountability, integrity, diversity, service excellence, and continuous growth for members and employees.

Requirements

High school diploma or equivalent.
Customer service experience.
Personal computer experience, including Microsoft Office products.

Responsibilities

Operate an online teller terminal, accurately record amounts received, and prepare transaction reports.
Perform required OFAC screens according to the Non-Member Verafin Processing policy and report positive matches to the BSA Group.
Comply with BSA requirements, including completing CTRs and SARs.
Build and maintain member relationships by providing prompt, professional, helpful, knowledgeable, and courteous service.
Investigate member concerns, research them, and recommend resolutions to branch management.
Help ensure member service satisfaction expectations are met.
Educate members about Scott Credit Union products and services, including referring them to FSRs, mortgage, business lending and services, and investments.
Open and close the teller terminal daily and account for assigned, received, and disbursed cash.
Balance accurately to the teller terminal close report and submit daily work to the Teller Supervisor for disposition.