Member Service Representative/Teller

11609411-c701-42ea-9d7e-101b41241efa • Franklin, TN

3h • Onsite

About The Position

Liberty FCU is seeking a full-time Member Service Representative/Teller for its Liberty Station office at 1207 Liberty Pike, Franklin, Tennessee. The role provides member-facing service and handles financial transactions while maintaining accuracy, confidentiality, security, and professionalism. The office operates Monday through Thursday from 8:30 a.m. to 5:00 p.m. and Friday from 8:30 a.m. to 6:00 p.m. A two- to three-week paid training program in Evansville may be held if applicable; approved travel expenses, including hotel, meals, and mileage, are included.

Requirements

• High school diploma or GED.
• Must be at least 18 years of age.
• Able to work a flexible schedule and travel to other office locations when needed.
• Able to stand for long periods and do some heavy lifting.
• 1–2 years of cash handling experience.
• Excellent member service skills, professionalism, and confidentiality.

Nice To Haves

• Previous financial institution or banking experience.

Responsibilities

• Serve as a primary Member Service Representative.
• Maintain knowledge of company products and services to meet member needs.
• Process deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions accurately.
• Determine whether negotiable items are acceptable and place holds on deposited funds when appropriate.
• Identify potential fraud situations and take appropriate action to protect members and the Credit Union.
• Recognize members’ needs and recommend appropriate products and services while providing quality service.
• Balance the cash drawer each day.
• Strive to meet MSR cross-sell goals and support branch goals and initiatives.
• Assist with processing night drop.
• Assist in balancing branch cash machines.
• Assist members in accessing safe deposit boxes.
• Answer member telephone inquiries.
• Greet members and represent the Credit Union in a friendly, positive, and professional manner.
• Follow company policies and procedures related to MSR duties, including security and information security.
• Complete required compliance training.
• Maintain confidentiality and security of member information and shred papers containing confidential information.
• Prepare daily work items for transfer to the appropriate departments.

Benefits

• Bonus and incentive opportunities
• Paid holidays
• Paid time off, including vacation, sick, and personal days
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement program with matching funds
• Employer-paid group term life insurance
• Short-term disability insurance
• Long-term disability insurance
• Tuition reimbursement program
• Paid training, if applicable
• Approved training travel expenses, including hotel, meals, and mileage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED