Coordinator Jobs

About The Position

Requirements

• Graduation from a senior high school or GED equivalent.
• Bilingual Spanish required.

Nice To Haves

• Office experience in a dentist's or physician's office.
• Experience with children's dentistry.
• Love working with kids (they make up 70% or more of our patient base).

Responsibilities

• Providing quality customer service to patients and parents at check-in and check-out.
• Verifying patient insurance eligibility and service limits.
• Delivering quality and compassionate care to every patient.
• Greeting parents and patients when they enter or leave the office.
• Ensuring parents who are waiting are kept informed of the progress of their appointment or child.
• Maintaining a clean and tidy waiting area and front desk area.
• Verifying patient insurance eligibility prior to appointment and ensuring information is correct in the patient's Boomerang file.
• Ensuring service limits are recorded and communicated with the clinical team prior to treating the patient.
• Ensuring all patient files are ready (pull file, update patient record, verify insurance and service limits) before the patient's appointment.
• Coordinating with Clinical Team Leader and Doctors to provide the opportunity for same day care to patients.
• Assisting with meeting office financial targets by ensuring the hygiene and operative schedules are full.
• Scheduling follow-up operatory and six month recall appointments for patients.
• Answering incoming calls and directing the caller to the proper person, taking messages when necessary.
• Making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed.
• Ensuring all patient records are re-filed at the end of the day.
• Performing to the highest integrity by adhering to all government regulations, company standards, and company compliance programs.
• Verifying, informing, and collecting any out of pocket balances from patients, prior to patients being treated by the clinical team.
• Participating in local events including school screenings, presentations and any opportunity to promote a positive image of the company.
• Participating in morning huddles, highlighting great examples of customer focus, collaboration etc.
• Other duties as assigned.

Benefits

• Competitive compensation
• Quarterly bonuses based on Office performance
• Medical
• Dental
• Vision
• 401K with match
• Flexible spending accounts
• Paid time off
• Company holidays