Master Scheduling Coordinator

Koniag Government Services•Durham, NC

1d•Onsite

About The Position

Tuknik Government Services, LLC a Koniag Government Services company, is seeking a Master Scheduling Coordinator to support TGS and our government customer in Durham, NC. The candidate is considered Essential Personnel and may be required to telework, or report for duty onsite in the event of building closures, for inclement weather or other emergency situations. Work will be performed at customer site. The objective of this task is to provide support to the Scheduling Control team at the client’s 24-hour central computer center. The production scheduling control function is focused on: Mainframe Batch Production Monitoring, Monitoring Enterprise Batch Operations (z/OS, Unix, Windows), Monitoring Data Exchange Operations, Notifying the development community of critical batch outages that impact operations, and Implementing emergency changes. The Scheduling Control Team (SCT) performs 24/7 monitoring, reporting, problem determination, escalation, and assists with resolving production failures, while interfacing with the development community and other components. Scheduling personnel also monitor the recycling of systems, online CICS regions, and the Central Version Processors (CVP). In addition, the SCT processes emergency schedule and on-demand batch request, coordinates the release of emergency batch software via the Batch Release Processing System (BRPS) or Urban Code Deploy (UCD), and is involved in the tracking and transmission of data to and from the agency via Data Exchange software, in support of the operation, maintenance, management, and documentation of a complex, large-scale computer operation.

Requirements

Experience with PCs running the most current Windows platform
Experience with MS Office suite of programs
Computer operations experience in a mainframe operating systems software environment utilizing IBM Time Sharing Option (TSO) and IBM Interactive System Productivity Suite (ISPF).
Experience is needed with some or all the following software packages: z/OS 1.4 (or higher), MVS/ESA-OS/390, JES3 V4, ISPF, CICS, OPS/MVS II, JCL, DB2, TCP/IP; Scheduling Software including but not limited to Control-M and Control-M Enterprise Manager; data exchange products including but not limited to Managed File Transfer, Cyber Fusion, and Connect: Direct.
Respond to and diagnoses problems through interaction with users and determine problem recognition, research, isolation, and resolution steps.
Escalate customer/application problems to functional or programming staff as needed and work directly with the support staff towards problem resolution.
Use problem management database and help desk systems as the primary problem tracking and resolution tool.
Understand and apply fundamental of customer service, incident response, problem response and change management.
High School Diploma and/or related advanced training and certifications such as A+ Certification.
At least 4 years of experience in providing related IT support
Must be ability to obtain a client sponsored HSPD-12 Suitability

Responsibilities

Monitor batch production workloads located on z/OS mainframe and distributed platforms that produce data exchange transactions.
Monitor data exchanges via data exchange software application packages (i.e., Control M, TSO/ISPF, Cyberfusion, Managed File Transfer, Connect: Direct) for failed or hung files, and track the movement of files, both inbound and outbound.
Process batch production job requests received via online MS/PRS system for assigned mainframe and/or distributed workload.
Investigate and take corrective action to resolve operational batch production problems to ensure assigned batch production workload runs in its entirety and on time.
Implement operational procedures using PCOM/TSO/ISPF, and Control-M/Control-M/EM Scheduling Software when processing requests received via Master Scheduling/Production Request System (MS/PRS).
Monitor assigned batch workload (i.e., z/OS, distributed).
Notify appropriate Point of Contact (POC) of abnormal job ends (abends) via phone, email, or IM, as appropriate.
Review production performance data and monitor job stream performance.
Perform restart and recovery routines, as necessary.
Perform JCL overrides on mainframe, as necessary.
Assist in analyzing trouble situations as it pertains to batch production failure caused by bad data, database errors, system failure, etc.
Provide technical support to SCT customers, which include internal system staff as well as the external development community, the latter of which is the focus of SCT.
Based on assigned workload, monitor the recycling of online CICS regions, Central Version Processors (CVP), and system recycles/IPLs and perform associated batch workload holds and releases, as necessary.
Edit/Override JCL and process jobs for one or more computer systems, as appropriate.
Establish job streams for special production requests based on user requirements.
Maintain online MS/PRS production request log for active requests and provide necessary updates in the system for assigned workload.
Process and maintain emergency batch software requests received at the Emergency Requests mailbox.
Establish CAPRS/Incident Management tickets documenting batch production failures encountered on assigned workload and reassign CAPRS/Incident Management records for all emergency batch software requests, when received.
Update emergency CAPRS/IM record with justification from the developer and generate the CMS record when completed, for auditing purposes.