Performance Improvement Coordinator I - Greater Charlotte Market

Advocate Health and Hospitals Corporation • Charlotte, NC

1d • Hybrid

About The Position

This full-time, hybrid role is responsible for facilitating performance improvement efforts within the Greater Charlotte Market. The coordinator will coach others in performance improvement capabilities, maintain regulatory knowledge, and coordinate committee meetings. Key duties include analyzing performance metrics, identifying improvement opportunities, developing and tracking action plans, and providing consultation on quality, compliance, accreditation, and safety. The role also involves facilitating assessments, implementing corrective actions, and developing strategies for improvement based on leading practices and research. Data analysis, statistical process control, and training staff on monitoring tools and accreditation compliance are also essential functions. The position requires an understanding of growth and development principles and the ability to address age-specific issues.

Requirements

• Bachelor's Degree required
• 4 to 6 years' experience in healthcare or directly related field.
• Must have the ability to clearly communicate verbally, in person, and in writing with patients, families, agencies and the health care team.

Nice To Haves

• Certification in health care quality, patient safety or related accreditation entity preferred, required within 2 years of employment.
• Master's Degree preferred.
• RN or other clinical licensure preferred
• 2 to 4 years leadership experience preferred.
• Knowledge of Lean Concepts preferred.
• Intermediate to advanced computer skills with demonstration of skill and competence in use of all Microsoft Office applications preferred.
• Previous experience or knowledge of TJC preferred

Responsibilities

• Proficiently facilitates performance improvement efforts and coaches others in the development of performance improvement capabilities.
• Maintains competence in applicable licensure, certification, accreditation and other regulatory body requirements.
• Coordinates department and facility Performance Improvement Committee meetings, analyzes trends of performance metrics/business unit level dashboards, identifies opportunities for improvement, develops and maintains management action plans, measures success of these action plans and creates the records and follow-up metrics for each meeting and activity; reassesses approach to maximize success.
• Provides consultation to teammates and leadership in areas of quality, compliance, accreditation and safety.
• Facilitates assessments, develops, implements and evaluates corrective action plans based on past surveys and preparatory tracer activities.
• Develops strategies for improvement that include considerations for leading practice research and shares implementation results across the System.
• Utilizes facilitation skills, data analysis and statistical process control to effect improvement in quality and clinical outcome.
• Consults with and trains staff to implement monitoring and measurement tools, and data analysis techniques.
• Provides education and training on accreditation compliance and accreditation matters.
• Demonstrates knowledge of the principles of growth and development and possesses the ability to respond to age specific issues and data reflective of the patient's status.

Benefits

• Comprehensive suite of Total Rewards: benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level