Performance Improvement Coordinator I - Greater Charlotte Market

American Addiction Centers•Charlotte, NC

2d•$33 - $50•Hybrid

About The Position

This full-time, hybrid role is responsible for facilitating performance improvement efforts and coaching others in developing these capabilities within the Greater Charlotte Market. The position involves coordinating committee meetings, analyzing performance metrics, identifying improvement opportunities, developing and measuring action plans, and providing consultation on quality, compliance, accreditation, and safety. The role also includes facilitating assessments, developing and evaluating corrective action plans, and researching and sharing best practices for improvement across the System. Additionally, the coordinator will train staff on monitoring, measurement, and data analysis techniques, as well as provide education on accreditation compliance.

Requirements

Bachelor's Degree required
4 to 6 years' experience in healthcare or directly related field.
Must have the ability to clearly communicate verbally, in person, and in writing with patients, families, agencies and the health care team.

Nice To Haves

Certification in health care quality, patient safety or related accreditation entity preferred, required within 2 years of employment.
Master's Degree preferred.
RN or other clinical licensure preferred
2 to 4 years leadership experience preferred.
Knowledge of Lean Concepts preferred.
Intermediate to advanced computer skills with demonstration of skill and competence in use of all Microsoft Office applications preferred.
Previous experience or knowledge of TJC preferred

Responsibilities

Proficiently facilitates performance improvement efforts and coaches others in the development of performance improvement capabilities.
Maintains competence in applicable licensure, certification, accreditation and other regulatory body requirements.
Coordinates department and facility Performance Improvement Committee meetings, analyzes trends of performance metrics/business unit level dashboards, identifies opportunities for improvement, develops and maintains management action plans, measures success of these action plans and creates the records and follow-up metrics for each meeting and activity; reassesses approach to maximize success.
Provides consultation to teammates and leadership in areas of quality, compliance, accreditation and safety.
Facilitates assessments, develops, implements and evaluates corrective action plans based on past surveys and preparatory tracer activities.
Develops strategies for improvement that include considerations for leading practice research and shares implementation results across the System.
Utilizes facilitation skills, data analysis and statistical process control to effect improvement in quality and clinical outcome.
Consults with and trains staff to implement monitoring and measurement tools, and data analysis techniques.
Provides education and training on accreditation compliance and accreditation matters.
Demonstrates knowledge of the principles of growth and development and possesses the ability to respond to age specific issues and data reflective of the patient's status.

Benefits

Comprehensive suite of Total Rewards
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program