Coordinator Jobs

About The Position

Requirements

• Basic knowledge and understanding of the Commercial / Industrial Generator service industry is desired, but not required.
• Excellent customer support, follow up and service skills.
• Excellent verbal and written communication skills.
• Excellent listening and cognitive understanding skills.
• High attention to detail.
• Strong organizational skills.
• Proficient computer skills to include Microsoft Outlook and Excel.
• Ability to learn/work within Company ERP System.
• Accurate data entry.
• Ability to interpret field-provided documents and service reports.
• Able to develop & maintain effective working relationships with customers and co-workers.
• Ability to work as a contributive member of a high-performing team.
• High School Graduate or GED
• 1-2 years of related experience is preferred, but not required.

Responsibilities

• Dispatch field resources and assign preventive maintenance and service/repair work based on technician’s skill set and location.
• Coordinate workflow of all field service requests.
• Field phone calls and respond to internal and external emails.
• Analyze daily reports to determine status of open jobs.
• Open and review work orders to ensure timely completion of customer requests.
• Keep Supervisor up to date regarding current work in progress.
• Work well in a team-oriented environment.
• Always maintain professional composure.
• Follow all company standards and procedures.
• Provide an excellent example of customer service on all levels for the company.

Benefits

• Medical, dental, vision and life insurance coverage
• Competitive pay and a matching 401 (k) plan
• Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days)
• Flexible spending accounts/Health savings account
• Wellness Incentive Programs
• Employee Referral Program
• Tuition Reimbursement