Coordinator Patient Services Emergency Dept - NYP/Columbia University Irving Medical Center - Full Time - Evening
About The Position
Best in Care and Caring: Make It Possible NewYork-Presbyterian is a premier destination for talented health care administrators. With patients and physicians from around the globe, ours is a fast-paced, high-performance culture located across two Ivy League teaching hospital campuses: NewYork-Presbyterian/Columbia University Medical Center and New York-Presbyterian/Cornell University Medical Center. Patient Services Coordinator – Evening Shift This shift is a 3:00pm - 11:30pm In this role, you'll serve as first response, identifying significant events and recommending positive solutions while proactively mitigating potential liability and safety issues for the hospital across NewYork-Presbyterian/The Allen Hospital, NewYork-Presbyterian/Columbia Medical Center and NewYork-Presbyterian/Morgan Stanley Children's Hospital. You will be a key liaison and mediator, providing a centralized and consistent patient resource and grievance mechanism to ensure patients' rights are recognized. This is a high-visibility position that demands tremendous interpersonal communications and public relations skills, as you'll also at times be working with several departments across the organization to ensure the best quality of care for patients and their families. Provide preemptive support and join a dedicated team that lives the mission of putting patients first. The shift for this position is an evening position working from 3pm-midnight. No weekend, no holidays are required
Requirements
- Bachelor's Degree from a recognized college or university
- Five years of previous experience
Nice To Haves
- Bilingual English/Spanish
- Previous experience with patient advocacy, patient experience or hospitality
- Excellent communication and conflict resolution skills.
Responsibilities
- Serve as first response, identifying significant events and recommending positive solutions.
- Proactively mitigate potential liability and safety issues for the hospital.
- Act as a key liaison and mediator.
- Provide a centralized and consistent patient resource and grievance mechanism to ensure patients' rights are recognized.
- Work with several departments across the organization to ensure the best quality of care for patients and their families.
- Provide preemptive support.
Benefits
- Comprehensive and competitive benefits that support you and your family in every aspect of life.
- Amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure.
- Amazing benefits
- Countless opportunities for personal and professional growth
- Dynamic environment that embraces every person.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
