Patient Access Manager - University Medical Center

LCMC Health•New Orleans, LA

16h•Onsite

About The Position

Every patient journey starts with access to care—and behind every great patient experience is a strong leader making sure the right processes, people, and resources are in place. As a Patient Access Manager, you'll oversee the daily operations of Patient Access while leading teams responsible for registration, admissions, insurance verification, financial clearance, and patient flow. You'll help drive operational excellence, improve revenue cycle performance, and create an environment where both patients and team members can thrive. If you're a collaborative leader who enjoys developing people, improving processes, and making a meaningful impact across the healthcare system, this role is for you.

Requirements

Strong leadership and team development skills
Experience managing patient access, registration, admissions, revenue cycle, or related healthcare operations
Knowledge of insurance verification, financial counseling, and payer requirements
Excellent communication, problem-solving, and decision-making abilities
Experience improving workflows, processes, and operational performance
Proficiency with healthcare technology systems and Microsoft Office applications

Nice To Haves

Bachelor's Degree or higher
CHAM or CHAA certification
Prior leadership experience in Patient Access, Emergency Department Registration, Bed Management, or Revenue Cycle Operations
Knowledge of EMR systems, ADT functions, and payer guidelines

Responsibilities

Lead and develop Patient Access teams across assigned areas
Oversee registration, admissions, insurance verification, financial counseling, and patient flow operations
Monitor key revenue cycle metrics and work queues to support reimbursement and operational goals
Ensure compliance with organizational policies, payer requirements, and regulatory standards
Analyze performance trends and implement process improvements
Manage staffing, scheduling, recruitment, coaching, and performance evaluations
Partner with clinical, operational, and revenue cycle leaders to improve patient access and operational efficiency
Resolve escalated patient, account, and operational concerns
Support training, education, and ongoing development of Patient Access staff
Drive a culture focused on exceptional customer service, accountability, and continuous improvement

Benefits

LCMC Health is a community.
Our people make health happen.
While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way.
Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary
Deliver healthcare with heart.
Give people a reason to smile.
Put a little love in your work.
Be honest and real, but with compassion.
Bring some lagniappe into everything you do.
Forget one-size-fits-all, think one-of-a-kind care.
See opportunities, not problems – it’s all about perspective.
Cheerlead ideas, differences, and each other.
Love what makes you, you - because we do
You are welcome here.
LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.