Coordinator Jobs

About The Position

Requirements

• Exceptional customer service skills.
• Effective project management skills.
• Ability to understand and assist students with general policy/procedures.
• Knowledge of all academic related policies and procedures in Undergraduate Course Catalog.
• Familiarity with FERPA (Family Educational Rights and Privacy Act) compliance.
• Experience with electronic filing systems.
• Experience managing calendars and appointments.
• Proficiency in designing flyers and posters.
• Experience with online forms and comprehensive student form management.
• Experience with office maintenance tasks such as ordering supplies and managing printers.
• Experience with room reservation systems (EMS platform).
• Ability to respond promptly to emails and inquiries.
• Non-Exempt (Hourly) employee type.

Nice To Haves

• Experience with Canva.
• Experience with Docfinity.

Responsibilities

• Greet and assist visitors, answer telephone calls, and manage Dean’s Office email resource account.
• Address high volume inquiries from students, parents, faculty and staff.
• Schedule student appointments for Assistant Deans/Assistant Director.
• Manage CAS Dean’s Office resource email account, inclusive of responding and/or triaging messages as appropriate, such as: Course Withdrawals, Academic Standings: Mid-term Estimates /Early Alerts, Under-registered/Not Registered/Holds, Registration Transfer Files, Prompt response to messages sent to [email protected] inbox.
• Understand and assist students with general policy/procedures such as: Course withdrawal process, academic deadlines per the academic calendar, credit/no credit, voluntary withdrawal process, credits from another institution, FERPA.
• Organize and manage documentation for student electronic files using Docfinity – Electronic Filing System.
• Manage student appointment data.
• Oversee and manage Assistant Dean/Director calendars/student appointments.
• Design flyers and posters in Canva as needed.
• Manage online forms and ensure FERPA (Family Educational Rights and Privacy Act) compliance.
• Maintain electronic student records.
• Perform comprehensive student form management (Major, Minor, School Change, etc.).
• Provide guidance to students on completion of forms.
• Distribute forms to appropriate dean for approval.
• Order office supplies.
• Oversee maintenance for office printer.
• Distribute incoming mail.
• Submit work orders and maintenance requests.
• Manage room reservations for Canisius Hall Room 8 conference room through the EMS platform.
• Assist with special projects for Assistant Deans/Assistant Director and other Dean’s office staff as needed.
• Perform other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate.

Benefits

• Equal employment opportunities to all employees and applicants for employment.