Operations Coordinator, Meditz College (part-time)

Fairfield University•Fairfield, CT

4d•Onsite

About The Position

Reporting to the Senior Assistant Dean for Student Success, the Meditz CAS Operations Coordinator position places a strong emphasis on exceptional customer service and effective project management. As the primary point of contact for students seeking to engage with the Assistant Deans/Assistant Director, the Operations Coordinator plays a critical role in managing front desk operations, ensuring smooth day-to-day office functions, and delivering seamless support for various College and student-centered initiatives. In rare instances, some evening hours may be requested.

Requirements

Exceptional customer service skills.
Effective project management skills.
Ability to understand and assist students with general policy/procedures.
Knowledge of all academic related policies and procedures in Undergraduate Course Catalog.
Familiarity with FERPA (Family Educational Rights and Privacy Act) compliance.
Experience with electronic filing systems.
Experience managing calendars and appointments.
Proficiency in designing flyers and posters.
Experience with online forms and comprehensive student form management.
Experience with office maintenance tasks such as ordering supplies and managing printers.
Experience with room reservation systems (EMS platform).
Ability to respond promptly to emails and inquiries.
Non-Exempt (Hourly) employee type.

Nice To Haves

Experience with Canva.
Experience with Docfinity.

Responsibilities

Greet and assist visitors, answer telephone calls, and manage Dean’s Office email resource account.
Address high volume inquiries from students, parents, faculty and staff.
Schedule student appointments for Assistant Deans/Assistant Director.
Manage CAS Dean’s Office resource email account, inclusive of responding and/or triaging messages as appropriate, such as: Course Withdrawals, Academic Standings: Mid-term Estimates /Early Alerts, Under-registered/Not Registered/Holds, Registration Transfer Files, Prompt response to messages sent to [email protected] inbox.
Understand and assist students with general policy/procedures such as: Course withdrawal process, academic deadlines per the academic calendar, credit/no credit, voluntary withdrawal process, credits from another institution, FERPA.
Organize and manage documentation for student electronic files using Docfinity – Electronic Filing System.
Manage student appointment data.
Oversee and manage Assistant Dean/Director calendars/student appointments.
Design flyers and posters in Canva as needed.
Manage online forms and ensure FERPA (Family Educational Rights and Privacy Act) compliance.
Maintain electronic student records.
Perform comprehensive student form management (Major, Minor, School Change, etc.).
Provide guidance to students on completion of forms.
Distribute forms to appropriate dean for approval.
Order office supplies.
Oversee maintenance for office printer.
Distribute incoming mail.
Submit work orders and maintenance requests.
Manage room reservations for Canisius Hall Room 8 conference room through the EMS platform.
Assist with special projects for Assistant Deans/Assistant Director and other Dean’s office staff as needed.
Perform other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate.