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Document Control Coordinator

DriveTimeMesa, AZ
Onsite

About The Position

The Document Control department is responsible for the maintenance of original contracts, titles and title applications for all of DriveTime. As the Document Control Coordinator, you will help contribute to a results-oriented and high-performance team. You will verify and service titles, distribute documents to correct departments and ultimately the return of the documents to the customer or outside vendor at the time the loan is completed. You will work closely with internal departments to meet their document processing needs, ensure guidelines for securing loans are consistently being met, and manage the flow of documents promptly. You will also review and update account information as it pertains to documents sent and received, maintain on-site and off-site storage documents, and handle mailing and shipping of documents or other materials. This role involves working with multiple databases, handling incoming and outbound calls to/from customers and third-party vendors, and making contact and maintaining relationships with DriveTime dealerships. Additionally, you will research state and county guidelines and policies about title inquiries and perform other related duties as assigned.

Requirements

  • High School Diploma or GED required
  • 1 year of professional experience including administrative, data entry, customer service, sales and/or retail industry
  • Excellent verbal and written communication skills
  • Ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management
  • Detail-oriented
  • Ability to thrive in a fast-paced, constantly evolving environment
  • Ability to work effectively in a high-functioning team environment
  • Passionate and goal-oriented
  • Fantastic problem-solving skills

Nice To Haves

  • Financial services or titles experience preferred

Responsibilities

  • Verify and service titles
  • Distribute documents to correct departments
  • Ensure the return of documents to the customer or outside vendor upon loan completion
  • Work closely with internal departments to meet their document processing needs
  • Ensure guidelines for securing loans are consistently met
  • Manage the flow of documents from one point to another promptly
  • Review and update account information related to document processing
  • Maintain on-site and off-site storage of documents
  • Handle mailing and shipping of documents or other materials
  • Work with multiple databases
  • Handle incoming calls and make outbound calls to/from customers and third-party vendors
  • Make contact and maintain relationships with DriveTime dealerships
  • Research state and county guidelines and policies about title inquiries
  • Perform other related duties as assigned

Benefits

  • Medical, dental, and vision insurance
  • 401(K)
  • Company paid life insurance policy
  • Short-term and long-term disability coverage
  • Growth Opportunities
  • Tuition Reimbursement
  • Wellness Program
  • Competitive pay
  • Game Room (ping-pong table, pool table, etc.)
  • In-House Gym
  • Social Events
  • Company outings
  • Personal rewards
  • Amazing prizes
  • Paid Time Off (for full-time roles: wellness days, holidays, personal time)
  • Vacation time (for part-time roles)

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

501-1,000 employees

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