Coordinator Jobs

About The Position

Requirements

• Must have excellent written and verbal communication skills.
• Able to analyze and solve problems as they arise.
• Must have excellent customer service skills.
• Must be able to multi-task and to prioritize.
• Must be able to manage stressful situations.
• Must be organized.
• Must be able to wear a headset.
• High school diploma or equivalent
• Prior experience in customer service or office administration

Nice To Haves

• Experience in a service or construction-related industry is a plus.
• Proficiency in customer relationship management (CRM) systems

Responsibilities

• Receive inbound contacts from customers via various channels and manage according to company procedures.
• Make outbound calls as needed to assist with customer inquiries.
• Follow communication scripts when managing different topics.
• Utilize all resources efficiently to ensure customer inquiries are resolved within the required period.
• Ensure data quality for all customer correspondence documentation.
• Assist in the training and development of new employees.
• Meet personal/team qualitative and quantitative targets.

Benefits

• Competitive Pay
• Health, Dental and Vision
• Company-paid Group Life Insurance
• Paid Time Off
• Holiday Pay
• Generous 401(k) plan that includes a 4% employer match.
• Tuition reimbursement
• Company-paid Short Term Disability Plan
• Critical illness, Hospital Indemnity, and Accident plans
• Volunteer Time Off
• Parental Leave