Controller Jobs

About The Position

Requirements

• High school diploma or equivalent GED.
• Minimum of five years' prior work experience in operation of the bus operating and safety rules including:
• A minimum of two (2) years' experience with Computer Aided Dispatch systems or radio control devices
• General Code of Operating Rules and all applicable regulations
• Prior work experience with movement authority and protect authority, including procedures for bus operations.
• Possession of and the ability to maintain a California driver’s license, Class C, with less than 6 points in the prior 36 - month period and no DUIs in the prior 7 years.
• Must be able to obtain and maintain access to Marine Corp Base Camp Pendleton.
• Ability to create and maintain good working relationships through excellent communication and teambuilding skills; including the ability to engage successfully with both internal and external contacts and the public.
• Strong analytical and critical thinking skills; ability to gather, organize, analyze, and present data to appropriate sources ; ability to interpret and apply local, state, and federal rules and regulations accurately and effectively.
• Exceptional communication skills, both verbal and written, including the ability to prepare and deliver clear and concise reports.
• Able to utilize appropriate radio and telephone communications protocols and present details in a short, concise manner.
• Must be able to handle demanding deadlines and changing priorities in an often-stressful work environment.
• Demonstrated proficiency in computer software programs including the Microsoft Office Suite.

Nice To Haves

• Associate's or Bachelors' Degree preferred
• Demonstrated use of high-level discretion and judgment in execution of duties is preferred.

Responsibilities

• Manages the operations of a communications center.
• Provides notification to specific personnel during special requests and emergency procedures.
• Coordinates system operations and personnel during emergency conditions.
• Prepares performance evaluations for subordinates.
• Responds to calls from a customer service center.
• Monitors and controls special and emergency bus movements.
• Maintains route and schedule adherence, mitigating delays by following failure management techniques.
• Provides direct supervision in the field at the scene of accidents or incidents.
• Reviews and investigates complaints.
• Communicates with the general public and passengers to resolve complaints concerning transit service and bus operators.
• Maintains attendance records of bus operators and recommends disciplinary actions.
• Orders and reviews bus videos, relating to incidents/accidents.
• Duplicates videos for superintendents.
• Coordinates bus bridges, emergency and routing response and delay mitigation strategies between Coaster, Sprinter and the rider.
• Other duties as assigned.

Benefits

• A job offer is contingent upon the successful completion of a pre-employment drug screen and background check.