Contract Specialist Jobs

About The Position

Requirements

• Learn quickly and adapt to changing environments.
• Be proactive and able to work independently.
• Meet deadlines consistently while producing high-quality work.
• Demonstrate exceptional verbal and written communication.
• Thrive in a collaborative team.
• Have a sharp eye for detail and a systematic approach to complex tasks.
• Have a genuine interest in AI safety and ethical technology development.
• AI Research Access & Abuse: policy-driven decision-making and sufficient machine learning familiarity to evaluate a research use case.
• Restricted Regions & National Security: experience with sanctions or export controls.
• Account Compromise: hands-on account-takeover or credential-compromise casework.
• Enforcement Appeals: willingness to overturn a prior decision when the evidence warrants it.
• Account Abuse & Ban Evasion: experience judging account linkage from multiple signals.

Nice To Haves

• Experience in content moderation, Trust & Safety, Safeguards, or a related field.
• Familiarity with policy enforcement on digital platforms.
• Understanding of AI ethics and responsible technology deployment.
• Background analyzing user behavior and identifying potential risks.
• AI Research Access & Abuse: background in trust and safety or policy at an AI lab, ML-adjacent operations, or research program or grants administration.
• Restricted Regions & National Security: background in sanctions screening, export controls, trade compliance, or fintech KYC/KYB.
• Account Compromise: background in security operations, incident response, or fraud account-takeover teams.
• Enforcement Appeals: background in trust and safety appeals queues or customer-facing dispute resolution.
• Account Abuse & Ban Evasion: background in fraud and risk analysis, marketplace or payments risk, recidivism, or multi-accounting work.
• Account Abuse & Ban Evasion: SQL or link-analysis tools.

Responsibilities

• Review customer signals, user exchanges, and code to identify potential policy violations.
• Apply established Safeguards workflows and policy guidelines precisely and carefully.
• Collaborate with Strategy Analysts, Policy Managers, and Threat Intelligence Investigators to identify emerging trends, highlight policy gaps, and flag content for classifier refinement.
• Write thorough weekly reports on operational workflows.
• Handle customer communications and appeals about policy enforcement.
• Support surge review and content labeling when needed.
• Triage and respond to cross-functional requests with timely help and insight.
• For AI Research Access & Abuse: review access requests connected to AI research use cases and assess whether the stated research is credible.
• For Restricted Regions & National Security: handle access decisions and offboarding for restricted-region and national-security-sensitive cases.
• For Account Compromise: investigate compromised accounts and leaked credentials, and coordinate remediation with customers.
• For Enforcement Appeals: review enforcement appeals and recommend upholding or reversing decisions, providing written rationale.
• For Account Abuse & Ban Evasion: investigate returning accounts and clusters of related accounts, assess linkage using multiple signals, and determine appropriate action.