Customer Care Specialist I - Contract (Onsite Only)

Vericast•San Antonio, TX

1d•Onsite

About The Position

Vericast is hiring a Customer Care Specialist I to support clients and customers by phone, email, or chat. The role handles orders and inquiries, resolves problems, gathers feedback, and consults with customers to identify their needs and recommend relevant products, services, or solutions. The position is onsite and operates within assigned client programs to meet performance goals. Schedules fall between 7:00 AM and 10:00 PM Monday through Friday, with weekend rotations. Shift and language differentials may apply. The position is part of the Continuity Program and is offered on a contract basis. Base pay is $16.50; final compensation depends on factors including skills, cost of living, experience, and responsibilities. The specialist provides professional customer service, completes training and ongoing learning, processes customer requests, protects customer data, uses tools and resources to support accurate data entry and follow-up, monitors performance, and contributes to team and company goals. Vericast offers medical, dental, and vision coverage, a 401(k), generous PTO, life insurance, employee assistance, and pet insurance.

Requirements

High school diploma or GED.
0–2 years of experience.
Strong multitasking abilities.
Attention to detail.
Excellent communication and interpersonal skills.
Basic computer knowledge.
Willingness to learn and participate in ongoing training.

Nice To Haves

Customer service, banking, or retail experience.

Responsibilities

Provide friendly, efficient, and professional customer service.
Resolve customer issues quickly and effectively.
Recommend solutions that enhance the customer experience.
Work within assigned client programs to meet performance goals.
Handle inbound and outbound calls according to assignment and client objectives.
Complete training and participate in ongoing learning.
Enter and manage orders, cancellations, changes, reprint requests, and credit requests.
Protect customer data and maintain security and privacy during interactions.
Accurately enter data and ensure smooth follow-up processes.
Monitor individual performance and contribute to team success.
Support team and company goals while maintaining a professional and secure work environment.