Customer Care Specialist I - Contract (Onsite Only)

Vericast•San Antonio, TX

1d•Onsite

About The Position

Vericast is hiring a Customer Care Specialist I to support clients and customers by phone, email, or chat. The role involves handling orders and inquiries, resolving problems, collecting feedback, and consulting with customers to understand their needs and recommend appropriate products, services, or solutions. Specialists work within assigned client programs and contribute to performance goals while protecting customer information and maintaining a professional, secure work environment. The position is onsite and is a contract role in the Continuity Program. Schedules fall between 7:00 AM and 10:00 PM, Monday through Friday, with weekend rotations. The posting lists a first shift and a base rate of $20.50 per hour after training, with progressive pay during training. Shift and language differentials may apply.

Requirements

High school diploma or GED.
0–2 years of experience.
Strong multitasking abilities.
Attention to detail.
Excellent communication and interpersonal skills.
Basic computer knowledge.
Willingness to learn and participate in ongoing training.
Ability to work onsite and accommodate schedules that fall between 7:00 AM and 10:00 PM, Monday through Friday, with weekend rotations.

Nice To Haves

Customer service, banking, or retail experience.

Responsibilities

Provide friendly, efficient, and professional customer service.
Resolve customer issues quickly and effectively.
Recommend solutions that improve the customer experience.
Work within assigned client programs to meet performance goals.
Handle inbound and outbound calls according to assignment.
Complete training and stay current through ongoing learning.
Enter and manage orders, cancellations, changes, reprint requests, and credit requests.
Protect customer data and maintain privacy during every interaction.
Accurately enter data and ensure smooth follow-up processes.
Monitor individual performance and contribute to team success.
Participate in outbound calls as needed to meet client objectives.
Support team and company goals while maintaining a professional and secure work environment.