Customer Onsite Specialist (3 months contract)

Wonolo • Fort Worth, TX

23h • $25 - $27 • Hybrid

About The Position

The Customer Onsite Specialist visits Wonolo customer job sites, commonly warehouses or production facilities, to support customers and local workers (Wonoloers). The role serves as a product expert for the Wonolo app, a problem-solver, and a local human point of contact, helping both customers and workers navigate routine tasks and unexpected challenges. As needed, the specialist also supports recruiting operations for W2 jobs, including worker acquisition, onboarding, and assessment.

The position works with customer contacts, workers, the local Market Team, and internal teams in a fast-paced, evolving environment. It includes travel to customer facilities and prospective customer locations in the Dallas–Fort Worth area, with onsite work near Flower Mound. The anticipated initial duration is three months, with potential to extend. Flexible scheduling is required, including early mornings and overnight work during peak periods; some early mornings or evenings may also be needed.

The expected pay range is $25–$27 per hour. The role is currently eligible for Wonolo’s equity plan and a range of health, wellbeing, retirement-savings, and other benefits.

Requirements

• At least 2 years of customer service experience and at least 1 year of staffing, consulting, or operations experience are preferred.
• Ability to interpret data, identify trends, and use insights to make informed decisions and solve problems.
• Ability to plan, execute, and monitor projects effectively in fast-paced environments, often with minimal guidance.
• Strong communication and relationship-building skills with internal and external stakeholders.
• Ability to simplify complex issues, identify root causes, and develop practical solutions using data and insights.
• Previous experience working onsite with customers and/or workers and addressing ongoing or new challenges.
• Ability to collaborate across teams virtually and in person and work remotely with minimal supervision.
• Reliable transportation to travel to and from customer facilities.
• Flexible availability, including early mornings and overnight work during peak periods; some early mornings or evenings may be required.

Nice To Haves

• Experience with Google for Business tools, including Gmail, Calendar, Docs, and Sheets, and Slack.
• Bachelor’s degree or equivalent experience.
• Marketplace and/or startup experience.
• Experience in an industrial or warehousing environment.

Responsibilities

• Serve as a local point of contact for customers, communicating professionally to help meet staffing needs and exceed expectations.
• Support sourcing, screening, and scheduling hourly workers for open shifts using Wonolo recruitment tools, worker pools, and hiring events; monitor placed workers’ performance and address concerns.
• Build relationships with workers in partnership with the local Market Team, answer questions, and promptly and empathetically resolve scheduling or payroll issues.
• Respond to day-of and last-minute issues, such as no-shows and worker concerns, coordinating with workers and clients to find effective solutions.
• Travel to Wonolo customer locations and coordinate with customers and the local Market Team on issues affecting workers’ onsite experience.
• Partner with the regional Engagement Manager and Sales team to visit prospective customer locations, build local relationships, and support new business opportunities.
• Identify operational inefficiencies and challenges and develop or innovate solutions to improve worker operations processes.
• Review quantitative and qualitative data about workers, jobs, and the platform to identify trends and improvement opportunities.
• Track market operations metrics and prepare reports to inform strategic decisions and communicate performance to market leadership.
• Work with Marketing, Product, Central Operations, and other Wonolo teams to maintain alignment and inform broader strategic initiatives.

Benefits

• Opportunity for growth in a mission-driven, well-funded startup.
• Equity, including eligibility to participate in Wonolo’s equity plan.
• Company pays 100% of medical, dental, and vision insurance premiums for the employee.
• Cell phone reimbursement and a company laptop.
• Retirement plans, life insurance, and disability insurance.
• No-cost, on-demand mental health support, including counseling, mindfulness and meditation, and wellbeing courses.
• Team outings, happy hours, and company off-sites.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed