Contract Operations Support Specialist (3 Months)

Healthcare Management Administrators • Bellevue, WA

1d

About The Position

HMA is hiring a Contract Operations Support Specialist for a three-month contract to support business operations across Client Success, Claims, and Care Management. The role supports group implementations, annual renewals, and member administration by maintaining data integrity, auditing benefits information, coordinating ID card processes, and providing administrative support. The position offers exposure to multiple areas of healthcare administration and operations. Employees may work remotely or at HMA’s renovated office just outside Seattle. HMA hires across the United States, excluding Hawaii and the cities of Los Angeles and San Francisco. A background screen is required. Employees may encounter protected health information and must use and disclose it only on a need-to-know basis and in accordance with company policies and procedures.

Requirements

• High school diploma or equivalent required.
• At least 5 years of administrative, operational support, data entry, customer service, healthcare administration, or related experience.
• At least 3 years of experience working with databases, CRM platforms, or business systems.
• At least 5 years of experience using Microsoft Office applications, including Excel, Outlook, and Word.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong organizational, communication, and problem-solving skills.
• Ability to maintain confidentiality when handling sensitive member and client information.
• Strong attention to detail and ability to identify data inconsistencies and errors.

Nice To Haves

• Associate degree preferred.
• Previous experience in healthcare administration, health insurance, TPA operations, or employee benefits.
• Experience supporting enrollment, implementation, renewals, claims administration, or care management functions.
• Familiarity with auditing, quality assurance, or data validation processes.
• Knowledge of member eligibility, ID card processes, or benefit administration.

Responsibilities

• Assist with new group implementations by entering and validating client and member information in internal systems.
• Ensure prior authorizations and related data are accurately transferred and maintained during group implementation activities.
• Provide administrative and data management support to implementation teams.
• Enter renewal information and supporting documents into CRM and operational systems.
• Maintain accurate renewal records and ensure documentation is complete and properly stored.
• Coordinate with Client Success teams to support annual renewal processes and deadlines.
• Review and audit Summary of Benefits and Coverage documentation to ensure benefits and funding amounts align with system configuration and renewal documents.
• Verify entered data, identify discrepancies, and perform quality checks on client and member information across systems.
• Document audit findings and assist with resolution efforts.
• Audit Account Manager ID card requests for completeness and accuracy before submission to Technical Operations.
• Review supporting documents and system entries for completeness and compliance with established procedures.
• Coordinate communications and follow-up related to ID card production and distribution.
• Provide operational and administrative assistance to Client Success, Claims, and Care Management teams.
• Handle data entry projects, document processing, record updates, and other administrative tasks.
• Support special projects and seasonal workload demands across business units.
• Maintain confidentiality and comply with company policies and regulatory requirements.

Benefits

• Flexible work schedules to support people in time zones across the United States.
• Option to work remotely or use the renovated office outside Seattle, which has free parking, a gym, and refreshments.
• Comprehensive salary, benefits, and time-off package.
• Personal development, career growth, and performance management opportunities.
• In-person events throughout the year, including an annual all-hands, summer picnic, trivia night, and holiday party.

What This Job Offers

• Education Level: High school or GED