Contract Operations Support Specialist (3 Months)

Healthcare Management Administrators • Bellevue, WA

11h • $27 - $33

About The Position

HMA is hiring a Contract Operations Support Specialist for a three-month contract to support business operations across Client Success, Claims, and Care Management. The role supports group implementations, annual renewals, and member administration by maintaining data integrity, auditing benefits information, coordinating ID card processes, and providing administrative support. It involves fast-paced, cross-departmental work and offers exposure to several areas of healthcare administration and operations.

The specialist will enter and validate client and member information, transfer and maintain prior authorization data during implementations, enter renewal details and documents into CRM and operational systems, and maintain accurate records. The role also audits Summary of Benefits and Coverage documentation and ID card requests, verifies data across systems, identifies discrepancies, documents findings, coordinates follow-up, and supports administrative projects. The position requires handling sensitive information confidentially and following company policies and regulatory requirements.

The role may be performed remotely or from HMA’s renovated office just outside Seattle. HMA hires across the US, excluding Hawaii and the cities of Los Angeles and San Francisco. A background screen is required before employment.

Requirements

• High school diploma or equivalent required.
• At least 5 years of administrative, operational support, data entry, customer service, healthcare administration, or related experience.
• At least 3 years of experience working with databases, CRM platforms, or business systems.
• At least 5 years of experience with Microsoft Office applications, including Excel, Outlook, and Word.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong organizational, communication, and problem-solving skills.
• Ability to maintain confidentiality when handling sensitive member and client information.
• Strong attention to detail and ability to identify data inconsistencies and errors.

Nice To Haves

• Associate degree preferred.
• Previous experience in healthcare administration, health insurance, TPA operations, or employee benefits.
• Experience supporting enrollment, implementation, renewals, claims administration, or care management functions.
• Familiarity with auditing, quality assurance, or data validation processes.
• Knowledge of member eligibility, ID card processes, or benefit administration.

Responsibilities

• Enter and validate client and member information in internal systems for new group implementations.
• Ensure prior authorizations and related data are accurately transferred and maintained during group implementations.
• Provide administrative and data management support to implementation teams.
• Enter renewal information and supporting documents into CRM and operational systems.
• Maintain accurate records and ensure renewal documentation is complete and properly stored.
• Coordinate with Client Success teams to support annual renewal processes and deadlines.
• Audit Summary of Benefits and Coverage documentation to verify benefit details and funding amounts against system configuration and renewal documentation.
• Verify entered data, identify discrepancies, and perform quality checks on client and member information across systems.
• Document audit findings and assist with resolving issues.
• Audit Account Manager ID card requests for completeness and accuracy before submission to Technical Operations.
• Review supporting documentation and system entries for completeness and compliance with procedures.
• Coordinate communication and follow-up for ID card production and distribution.
• Provide operational and administrative assistance to Client Success, Claims, and Care Management teams.
• Manage data entry projects, document processing, record updates, and other administrative tasks.
• Support special projects and seasonal workload demands across business units.
• Maintain confidentiality and comply with company policies and regulatory requirements.

Benefits

• Flexible work schedules that support people in time zones across the US.
• Remote work option or access to a renovated office with free parking, a gym, and refreshments.
• Performance management program supporting career growth opportunities.
• In-person staff events, including an annual all hands, summer picnic, trivia night, and holiday party.
• Benefits and time off package.
• Personal development and growth opportunities.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED