Customer Care Specialist I - Contract (Onsite Only)

Vericast•San Antonio, TX

18h•Onsite

About The Position

Vericast is hiring a contract Customer Care Specialist I for its onsite Continuity Program. The specialist assists clients and customers by phone, email, or chat, handling orders and inquiries, resolving problems, collecting feedback, and recommending products, services, or solutions to meet customer needs. The position requires friendly, efficient, professional service and work within assigned client programs to meet performance goals. Schedules fall between 7:00 a.m. and 10:00 p.m., Monday through Friday, with weekend rotations. Shift and language differentials may apply.

Requirements

High school diploma or GED.
0–2 years of experience.
Strong multitasking abilities.
Attention to detail.
Excellent communication and interpersonal skills.
Basic computer knowledge.
Willingness to learn and participate in ongoing training.

Nice To Haves

Customer service, banking, or retail experience.
Additional compensation differential may apply for shift or language.

Responsibilities

Handle inbound and outbound customer calls according to assignment.
Complete training and stay current with ongoing learning.
Enter and manage orders, cancellations, changes, reprint requests, and credit requests.
Protect customer data and maintain security and privacy during interactions.
Use tools and resources to enter data accurately and ensure follow-up processes run smoothly.
Monitor individual performance and contribute to team success.
Participate in outbound calls as needed to meet client objectives.
Support team and company goals while maintaining a professional and secure work environment.
Provide friendly, efficient, and professional customer service; resolve issues and recommend solutions.
Handle customer inquiries through phone, email, or chat and collect customer feedback.