Customer Service Representative (Onsite only)
Vivo US•Goodfield, IL
•$19 - $20•Onsite
About The Position
At VIVO, we design, manufacture, and supply products that make workspaces and living spaces work better. From monitor and TV mounts to height-adjustable desks, projector screens, computer cases, and more, we partner with factories around the world to build functional, high-quality products that solve real, everyday problems. Behind every great product is a great experience, and that’s where you come in. We’re looking for a friendly, resourceful Customer Support Representative who gets a kick out of turning a customer’s “uh-oh” into “wow, that was easy.”
Requirements
- Friendly and resourceful demeanor
- Ability to provide fast, helpful answers
- Experience with email, phone, and live chat support
- Experience resolving customer issues related to returns, refunds, and shipping
- Experience working with marketplaces like Amazon
Responsibilities
- Be the go-to voice for our customers
- Answer product, order, and shipping questions by email (HelpScout), phone, and live chat
- Deliver fast, helpful answers that leave customers smiling
- Sort out incorrect returns and get things back on track
- Issue refunds when needed
- Work with Amazon and other marketplace reps to resolve cases
- Create labels for replacement parts
- Cancel orders before they ship when needed
- Ship and test replacements so customers get exactly what they need
Benefits
- Free health insurance for employees
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) retirement plan
- Anniversary bonus plan
- Referral program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
