Onsite Customer Service Representative
Associa•San Ramon, CA
•$22 - $25•Onsite
About The Position
Common Interest Management Services (CIMS), an Associa company, is seeking a full-time Customer Service Representative to join their team onsite in their San Ramon office. CIMS is a growing HOA management company in Northern California committed to improving communities and delivering outstanding service. This role involves providing customer service to multiple homeowners’ associations in an in-office setting, Monday-Friday, 8:00 AM – 4:30 PM. The company offers growth opportunities and a comprehensive benefits package.
Requirements
- 2+ years of customer service experience
- Excellent verbal and written communication
- High school Diploma or Equivalent
- Adept in Microsoft Office 365, Teams, CRM Software & SharePoint
- A professional phone presence and the ability to handle complex interpersonal dynamics and respond to client needs
- Strong organization and multitasking abilities
- Operates with a high level of autonomy while maintaining a collaborative team-oriented approach.
- Able to provide a valid driver’s license and valid vehicle insurance
Nice To Haves
- Bilingual is a plus
- Experience with an HOA management company, property management, real estate or escrow services
Responsibilities
- Answer and resolve inbound calls and email correspondence with professionalism and a customer-first approach.
- Coordinate and monitor work orders for community maintenance and repairs, ensuring accurate tracking and proactive follow up.
- Track and manage architectural applications submitted by homeowners.
- Manage building key/gate remote distributions.
- Prepare reports, bid documentation and other material.
- Compose and type routine correspondence to residents, service providers and other parties.
- Type, distribute, and track monthly violation letters.
- Respond to inquiries and requests from residents, realtors, mortgage lenders, title companies and owners regarding resale information, insurance matters and miscellaneous requests other than financial matters.
- Drive to the post office, as needed, to mail client correspondence.
Benefits
- medical, dental, and vision insurance
- a 401K plan with a match
- vacation, sick, and holiday pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
