WPN Application Specialist (Contract)
About The Position
The WPN Application Specialist reviews Wizards Play Network (WPN) retailer applications across North America and helps eligible stores get approved accurately and efficiently. This is a fixed-term contract focused on application review and approval, rather than ongoing store coaching. The role involves reviewing retailer applications, account updates, and ownership transfers; approving applications that meet WPN standards; and flagging cases that need further review. The specialist maintains accurate retailer records in internal systems, follows established review processes, and raises unclear steps for improvement. They also identify recurring application issues, such as missing information, and share those patterns with the team to make the application process easier for retailers. Senior team members provide support on unusual or complex cases. The position is based in North America and is listed as hybrid. The assignment is initially six months and may be extended. The selected worker will be employed by Workwell as a W-2 employee providing services to Wizards, not as a Wizards employee.
Requirements
- Experience reviewing applications, or a background in retail, partner operations, or customer service.
- Strong judgment and the ability to apply clear guidelines consistently.
- Ability to recognize when a case needs a second opinion.
- Clear, friendly written communication, including the ability to create good notes and clean handoffs.
- Careful attention to detail, including during busy periods.
Nice To Haves
- Familiarity with Wizards games or the tabletop gaming community.
- Experience with Salesforce or Smartsheet.
Responsibilities
- Review WPN retailer applications, account updates, and ownership transfers for North America.
- Approve stores that meet WPN standards and flag applications that need further review.
- Keep retailer records accurate and complete in internal systems.
- Follow the review process and report steps that are unclear so they can be improved.
- Identify recurring application issues, such as missing information, and share them with the team.
- Partner with senior team members to resolve unusual or complex cases.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Health savings accounts
- Employee assistance program
- 401(k) retirement plan
- Paid sick leave, variable based on location
- Paid time off
- Holiday pay
- Potential annual and long-term incentives, subject to role, location, and eligibility
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What This Job Offers
Education Level
No Education Listed
